Contact WeSalam Customer Service

Why should I report an Issue with WeSalam - Hajj & Umrah Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salam Technologies FZE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. May Allah bless the creater.Highly recommend, simple instructions and beautiful interface.general round up good app.

2. First of all, the Quran has a lot of typos, and it's preferable if it had an english or french version not only arabic.

3. Also check your typos and syntax for the timeline content, no one is going to personalize Dua FYI so it's better to put ready ones and no one is going to add video for the Dua.

4. this modern Islam thing will not work with critical topics like Hajj.Nothing accessible beyond the initial logo screen.

5. it has a lot of unnecessary tips that are irrelevant for anyone going for hajj and Umrah, honestly I wouldnt use it for that purpose.

6. Now the app has no translation to English - eventhough there is settings option for English! Please fix ASAP.Its a good app.

7. For example it doesnot speak of ramal the first three round of tawwaf for male, kissing of black stone etc.

8. Jazak Allah.For last two weeks this app is not working at all and it doesn't go beyond the logo page.

9. Any way its a very good effort may Allah reward you guys unlimited times.

10. it is easy to use and has in bulit quran, Namaz timing notifier and qiblah locator.

11. If u add books of Ahadith and translation/tafseers and recitation of Quran, this app will surely cover everything.

1. Fix WeSalam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WeSalam: Restarting the app will resolve most errors.
2. Update the WeSalam App. Here is how:
   1. On Android goto PlayStore » Search for "WeSalam" » Open WeSalam - Hajj & Umrah Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WeSalam » click "UPDATE".
3. Clear WeSalam - Hajj & Umrah Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from WeSalam servers.
   1. On Android, goto Settings » Apps » Select "WeSalam - Hajj & Umrah Guide" » click Storage » click "Clear Cache".
4. Check WeSalam app permissions. If any of these permissions required to use your device's features are disenabled, WeSalam might not work.
5. Uninstall and reinstall WeSalam. If nothing else has worked, completely uninstall WeSalam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WeSalam not working

2. Fix WeSalam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WeSalam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WeSalam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WeSalam may not be able to connect to the Internet when running in the background.