Published by GUESS?, Inc. on Oct 29, 2024

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Why should I report an Issue with GUESS Factory?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GUESS?, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GUESS Factory

1. GUESS List members can redeem points for cash rewards, and access their digital card through the app.

2. Pair the app with our GUESS List loyalty program to get the VIP treatment and earn bonus points.

3. GUESS List members will have access to exclusive offers and be notified about nearby events.

4. Enjoy 20% Off and Free Shipping on your first in-app purchase.

5. Be the first to shop the newest collections and sales.

6. Add your favorite styles to your Wishlist so you can easily shop them 24/7.

7. Can’t find your size in a store?

8. Make the app your own personal shopping assistant.

9. Scan the tag to purchase your size right from the app.

GUESS Factory Customer Insights

1. It has items that are no longer available when you order them.The app keeps closing on its own.All these updates ruined the app! Wishlist cannot load, the checkout process doesn't disclose shipping cost, just takes you straight to complete the purchase without reviewing.

2. Says issue with a bank, but the bank says everything is OK from their side...I placed an order on Tuesday evening, but haven't received any order confirmation and order shipment email.

3. When sorting by size, the page shows no options but if you just change the size when looking at a specific item it shows in stock in the size I tried to sort by.

4. Another issue is it doesn't keep the applied filter or sorting criteria after opening an item to see details and going back.

5. they lost my package and made me wait for a month or so (i did not recieve a cupon or anything for my next order like an apology).

6. Very slow loading in every way!App is super slow, it won't let me change the birthday the app applied to me or my gender and when I press the back button it sends me to the main page instead of going back once.

7. everything was fine but the last order that i made was on december the 10th.

8. Also, my points say that they are pending and my points which give me a discount are also pending, I would like for this to actually work and to receive my discount as that is a perk I would like to actually utilize.Completely lost the challenge wheel under loyalty.

9. Don't know when order is going to be shipped and I will receive it.

10. Very disappointed with Guess app.Since the update a few days ago the app keeps crashing every time I go into either my wishlist or my bag.

11. i then placed the order again on november the 10th.

Steps to Troubleshoot & Fix GUESS Factory Issues

1. Fix GUESS Factory Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GUESS Factory: Restarting the app will resolve most errors.
  2. Update the GUESS Factory App. Here is how:
    1. On Android goto PlayStore » Search for "GUESS Factory" » Open GUESS Factory » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GUESS Factory » click "UPDATE".
  3. Clear GUESS Factory app cache: Clearing cached data will force your app to retrieve the latest data directly from GUESS Factory servers.
    1. On Android, goto Settings » Apps » Select "GUESS Factory" » click Storage » click "Clear Cache".
  4. Check GUESS Factory app permissions. If any of these permissions required to use your device's features are disenabled, GUESS Factory might not work.
  5. Uninstall and reinstall GUESS Factory. If nothing else has worked, completely uninstall GUESS Factory then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GUESS Factory not working


2. Fix GUESS Factory Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GUESS Factory be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GUESS Factory not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GUESS Factory may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I don't use this account. I this account will be deleted

    — by Tilbe 2 years ago

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