Published by Skip Checkout

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Why should I report an Issue with Skip Checkout?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Skip Checkout to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Skip Checkout

1. Scan all your items as you shop, pay from your phone, & leave the store without waiting in a line. ● Real-Time Pricing: Know the price you’ll be paying for each item and your running total. ● Hands-Free Payment: Link your credit/debit card or Apple Pay® and avoid the payment hassle. ● Store Search: Pinpoint the location of the items you are looking for. ● Shopping List: Heads-up list while you shop so you’ll never forget an item. ● Receipts: View your purchase history and receipts.

2. Skip is a self-checkout app that allows you to skip the checkout line at your local grocery or convenience store.

3. Skip is free to download and use.

4. If Skip is not available at your local store, please tell the store manager you want Skip and we’d be happy to work with them.

Skip Checkout Customer Insights

1. Love the convenience of skipping lines and having a digital copy of our receipts! This was working fantastically until they released version 3.0. However, Skip Support was quick to respond to my email and let me know they would be releasing an update to fix the issue - which happened a couple days later.

2. They even gave me some Wallet bucks for the inconvenience! Technology won't always work the way it is supposed to, but that's where good customer service and support are important - both of which Skip has in spades!!Overall, I have absolutely loved using this app.

3. Play-Skool + unreadable + unntuitive -shopping lists are worthless : weigh queue now hides the weight in tiny font -purchases now list randomly, not in ANY order Every good feature got broken in 2 years.

4. Everything else seems to work fine but since I would be missing out on discounts without the loyalty number connected, I can't use the app.Formerly great, now awful.

5. Every time it updates, it lets me scan but then it doesn't let me pay and I either have to go through a regular checkout anyway or it takes a lot of work with the clerks to make it work.

6. At first I liked it and I definitely tried hard to keep using it, but there are many challenges to using it including lots of bar codes it doesn't recognize, and recently it has become very buggy.

7. I hope it'll get fixed because I will choose stores that have skip and I hate that it's not working!When this app works, its awesome!! Problem is, that's hit & miss.

8. I've tried clearing everything, reinstalling the app but still doesn't work.

9. It took me longer to get the app to load than it did to check myself out at the register with a line (which I ended up doing instead of messing around with the app).Took longer than just scanning.

10. I tried uninstalling the app and reinstalling it but it still won't work.

11. The only missing features (then) was 1) no shared shopping lists and 2) couldn't import Apple checklists.

Steps to Troubleshoot & Fix Skip Checkout Issues

1. Fix Skip Checkout Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Skip Checkout: Restarting the app will resolve most errors.
  2. Update the Skip Checkout App. Here is how:
    1. On Android goto PlayStore » Search for "Skip Checkout" » Open Skip Checkout » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Skip Checkout » click "UPDATE".
  3. Clear Skip Checkout app cache: Clearing cached data will force your app to retrieve the latest data directly from Skip Checkout servers.
    1. On Android, goto Settings » Apps » Select "Skip Checkout" » click Storage » click "Clear Cache".
  4. Check Skip Checkout app permissions. If any of these permissions required to use your device's features are disenabled, Skip Checkout might not work.
  5. Uninstall and reinstall Skip Checkout. If nothing else has worked, completely uninstall Skip Checkout then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Skip Checkout not working


2. Fix Skip Checkout Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Skip Checkout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Skip Checkout not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Skip Checkout may not be able to connect to the Internet when running in the background.

Reported Issues