Contact Google Arts & Culture Customer Service

Why should I report an Issue with Google Arts & Culture?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From the suffragettes who fought for women’s rights, to performing arts at the Paris Opera, to NASA’s archive of stunning images, discover stories about our cultural heritage.

2. Google Arts & Culture puts the treasures, stories and knowledge of over 2,000 cultural institutions from 80 countries at your fingertips.

3. Do you want to learn about Japan’s unique food culture or incredible Indian railways?

4. Have you ever toured the ancient Maya temples or met the inspirational figures of Black history?

5. Are you curious about what Van Gogh’s Starry Night looks like up close?

6. It’s your doorway to explore the art, history, people and wonders of our world.

1. The level of detail you can see what in almost all paintings and other art pieces is just mind blowing, I've never had any slowness or freezing issues, Art Selfie works great, information about museums, paintings, artists, etc is really helpful and educational.

2. But coming back to it now in 2020 (while many museums are closed), I've been trying out the AR virtual tour features and am very excited for the current and future possibilities this provides not only to consumers, but also to the suppliers/hosts of the physical content (i.e. the museums).

3. Tried the art selfie and all it did was take a photo then stall for several minutes with dots on the photo, then it said take another photo (with the first one still on the screen so it was hard to line up correctly).

4. Thanks Google, and keep it up! 🖖Conceptually a great idea, especially considering the current global situation.

5. I only wish you could set up an auto-slideshow through google cast or even the app to move through all of the art works of a genre or that an artist has made Instead of selecting individual works one by one.

6. I see people leaving 1 star because they couldn't find the Art Selfie feature, which is literally on the main screen when you open the app.

7. in "enlarged or fullscreen" mode, the google status bar on top of the screen pops down blocking the upper portion of the image.

8. Front page is constantly displaying new items, so even if you're getting the app only for the selfie feature you might accidentally learn something.Love this app! I was not expecting to honestly.

9. Other components have potential but the interface is clunky, glitchy, hardly worthy of being part of a Google app.

10. The only way to maintain a clear screen is by continually moving or zooming the image.I was excited that I can see Vermeer's paintings.

11. Also, no support.Though my phone has plenty of space and I have no problems with other apps, this app often wouldn't open at all.

1. Fix Google Arts & Culture Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Google Arts & Culture: Restarting the app will resolve most errors.
2. Update the Google Arts & Culture App. Here is how:
   1. On Android goto PlayStore » Search for "Google Arts & Culture" » Open Google Arts & Culture » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Arts & Culture » click "UPDATE".
3. Clear Google Arts & Culture app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Arts & Culture servers.
   1. On Android, goto Settings » Apps » Select "Google Arts & Culture" » click Storage » click "Clear Cache".
4. Check Google Arts & Culture app permissions. If any of these permissions required to use your device's features are disenabled, Google Arts & Culture might not work.
5. Uninstall and reinstall Google Arts & Culture. If nothing else has worked, completely uninstall Google Arts & Culture then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Google Arts & Culture not working

2. Fix Google Arts & Culture Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Google Arts & Culture be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Google Arts & Culture not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Google Arts & Culture may not be able to connect to the Internet when running in the background.