Contact Socratic Customer Service

Why chat with our AI Socratic Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Socratic.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It is still easy to use even if you cover up a part with your finger.The old version is better as it shows you the answer directly on the page result.

2. The reference materials (swipe up) look voluminous; I’m excited to dive in and review old math, physics, and science topics that I have almost forgotten.I like the old version better.

3. MUCH RATHER the older version in that sense, because the answers popped up automatically and were straightforward and easy to see.

4. This version requires you to click on the search result as if you were in your Google Chrome browser.

5. Just needs adjustments for the camera option and something to make it panaramic to take better pictures and maybe if it can take questions with the blanks and take the multiple choice answers and it can tell you which one is the correct one.

6. The photo feature is useful, but there doesn't seem to be an option to import photos, images, screenshots, etc from device storage, which is a huge limitation.Very interesting concept.

7. If i didnt have the option 2 use the old version, I would probably uninstall socratic all togetherWorks great! It's finally a lot simpler to use like it used to before Google took over.

8. This version automatically center the picture on the question.

9. It still does not work as fast or as well as the one on iPhones but the older version was still way better than this.Not even that long after installing it, this app is amazing.

10. Plus, the GO search button works immediately when I press it, which is in the same place on my screen as the photo button.Not a bad little app to have on hand if your in school or have kids.

11. One thing i would like so see in an update or Smth is an option to select the question.

1. Fix Socratic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Socratic: Restarting the app will resolve most errors.
2. Update the Socratic App. Here is how:
   1. On Android goto PlayStore » Search for "Socratic" » Open Socratic by Google » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Socratic » click "UPDATE".
3. Clear Socratic by Google app cache: Clearing cached data will force your app to retrieve the latest data directly from Socratic servers.
   1. On Android, goto Settings » Apps » Select "Socratic by Google" » click Storage » click "Clear Cache".
4. Check Socratic app permissions. If any of these permissions required to use your device's features are disenabled, Socratic might not work.
5. Uninstall and reinstall Socratic. If nothing else has worked, completely uninstall Socratic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Socratic not working

2. Fix Socratic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Socratic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Socratic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Socratic may not be able to connect to the Internet when running in the background.