Published by Google LLC on Oct 23, 2024

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Why should I report an Issue with Voice Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Voice Access

1. Voice Access helps anyone who has difficulty manipulating a touch screen (e. g. due to paralysis, tremor, or temporary injury) use their Android device by voice. - Basic navigation (e. g. - Controlling the current screen (e. g. - Text editing and dictation (e. g.

2. Voice Access includes a tutorial which introduces the most common voice commands (starting Voice Access, tapping, scrolling, basic text editing, and getting help).

3. You can use the Google Assistant to start Voice Access by saying "Hey Google, Voice Access".

4. You can also tap either the Voice Access notification or a blue Voice Access button and start talking.

5. To disable Voice Access completely, go to Settings > Accessibility > Voice Access and turn off the switch.

6. To pause Voice Access temporarily, just say "stop listening".

7. This app uses the AccessibilityService API to help users with motor impairments.

8. You can also say "Help" any time to see a short list of commands.

9. To do this, you’ll need to enable "Hey Google" detection.

10. It uses the API to collect information about the controls on the screen and activate them based on the user’s spoken instructions.

Voice Access Customer Insights

1. Unfortunately The Voice access app will start listening to you and we'll never stop, and you will pick up your phone from your pocket 20 minutes later and realise it's been listening to you and typing out all your words and conversations this entire time.

2. The touch screen is the dumbest and most clumsiest idea for input.This app does have great potential, but it has one really annoying downside: The auto-hide control for YouTube does not work with Voice Access enabled.

3. Yes, I understand that updating the app resets permissions, but I have auto update off... I miss the good old days of when the off button worked.Looks like another dead Google experiment, since it hasn't been updated in 9 months now.

4. It also takes over the "Ok, Google" functionality, which means that you lose access to the Google Assistant functionality when this is active.I stumbled across this app when Bixby upgraded and it used to be WONDERFUL! I am paralyzed from the next down and can only do commands by speech.

5. I tried every setting, option, voice training and nothing stops Access from only hearing sound played from the video.

6. As I have mobility issues and cannot always use my hands and fingers, I was hoping this would work as well as Apple's voice command.

7. You have to press the "X" button right next to the full screen button every time you want the playback controls to disappear, which is incredibly annoying and makes YouTube less enjoyable to use.

8. Even the controls listed on Google's site don't work (like scroll left/right) and it often has a hard time hearing me.

9. For safety's sake, she needs to use the phone with her voice at any time.

10. I sincerely hope these bugs are fixed soon so I can update this review and get better use out of my phone!Please fix the scroll up/down problem with this app! You can't truly use it hands-free if this remains broken.

11. Also the voice recognition seems to be using a different engine...it is a lot worse than the dictation I'm using to write this.

Steps to Troubleshoot & Fix Voice Access Issues

1. Fix Voice Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Voice Access: Restarting the app will resolve most errors.
  2. Update the Voice Access App. Here is how:
    1. On Android goto PlayStore » Search for "Voice Access" » Open Voice Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Voice Access » click "UPDATE".
  3. Clear Voice Access app cache: Clearing cached data will force your app to retrieve the latest data directly from Voice Access servers.
    1. On Android, goto Settings » Apps » Select "Voice Access" » click Storage » click "Clear Cache".
  4. Check Voice Access app permissions. If any of these permissions required to use your device's features are disenabled, Voice Access might not work.
  5. Uninstall and reinstall Voice Access. If nothing else has worked, completely uninstall Voice Access then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Voice Access not working


2. Fix Voice Access Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Voice Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Voice Access not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Voice Access may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dont need voice access

    — by Jubaida 1 year ago