Contact Private Internet Access VPN Customer Service

Why should I report an Issue with Private Internet Access VPN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Private Internet Access to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The last 2 months I've noticed a HUGE increase in times where the server won't connect, and I've seen this both on phone and laptop, resulting in no internet access unless VPN is disabled.

2. I am already enjoying a few of the many features discovered such as automatic connection of fastest server and snoof.Great product with a recent critical flaw.

3. Oh, I should mention the settings that can't be changed, some you can't even access to change through the app, though they are visible.Works fine most of the time once it's turned on.

4. C'mon people at PIA VPN, get your act together and FIX THIS!!!Just been using it for a few days and it seems reliable.

5. I've run into a recurring bug that when my connection drops, the VPN freezes when attempting to reconnect it won't come back until I manually restart the service.The per app function due not work.

6. Anyone have issues go checkout Express VPN.I've been a tech nerd for all of my life.

7. Love the intuitive features, easy-to-understand instructions, and their availability of 24/7 support.Tried a few found, PIA works simplest.

8. I have read some posts that this may have been a problem for some people for over a year.

9. Phone app is very limited on app exclusion list resulting in many apps that won't work while VPN is on.

10. However, almost invariably fails to activate automatically when phone (Android) is powered up or restarted and has to be manually engaged even though I have it set to open with device power-up.

11. I've been using a different VPN, for a few years, and was disappointed with that one.

1. Fix Private Internet Access VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Private Internet Access VPN: Restarting the app will resolve most errors.
2. Update the Private Internet Access VPN App. Here is how:
   1. On Android goto PlayStore » Search for "Private Internet Access VPN" » Open Private Internet Access VPN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Private Internet Access VPN » click "UPDATE".
3. Clear Private Internet Access VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from Private Internet Access VPN servers.
   1. On Android, goto Settings » Apps » Select "Private Internet Access VPN" » click Storage » click "Clear Cache".
4. Check Private Internet Access VPN app permissions. If any of these permissions required to use your device's features are disenabled, Private Internet Access VPN might not work.
5. Uninstall and reinstall Private Internet Access VPN. If nothing else has worked, completely uninstall Private Internet Access VPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Private Internet Access VPN not working

2. Fix Private Internet Access VPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Private Internet Access VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Private Internet Access VPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Private Internet Access VPN may not be able to connect to the Internet when running in the background.