Published by Secureye

Report an issue with Wifi Video Doorbell.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Wifi Video Doorbell?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Secureye to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Wifi Video Doorbell Customer Insights

1. for some reason I can't get the app to synchronize with my Awit doorbell, so I don't have any choice but to delete the app from my tablet.it is connecting in same Wi-Fi network all the features are working well but once I changed the network or or if I use mobile data the device is getting disconnectWorks great doesn't do anything , no directions on how to connect to Wifi or tab nothing.

2. :>)Great works well when connected on the WiFi but not on mobile dataDummmmm.

3. No settings for WiFi.

4. So why bother.

Steps to Troubleshoot & Fix Wifi Video Doorbell Issues

1. Fix Wifi Video Doorbell Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wifi Video Doorbell: Restarting the app will resolve most errors.
  2. Update the Wifi Video Doorbell App. Here is how:
    1. On Android goto PlayStore » Search for "Wifi Video Doorbell" » Open Wifi Video Doorbell » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wifi Video Doorbell » click "UPDATE".
  3. Clear Wifi Video Doorbell app cache: Clearing cached data will force your app to retrieve the latest data directly from Wifi Video Doorbell servers.
    1. On Android, goto Settings » Apps » Select "Wifi Video Doorbell" » click Storage » click "Clear Cache".
  4. Check Wifi Video Doorbell app permissions. If any of these permissions required to use your device's features are disenabled, Wifi Video Doorbell might not work.
  5. Uninstall and reinstall Wifi Video Doorbell. If nothing else has worked, completely uninstall Wifi Video Doorbell then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wifi Video Doorbell not working


2. Fix Wifi Video Doorbell Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wifi Video Doorbell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wifi Video Doorbell not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wifi Video Doorbell may not be able to connect to the Internet when running in the background.

Reported Issues