Contact Denver News from 9News Customer Service

Why should I report an Issue with Denver News from 9News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TEGNA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Freezes, and loads advertisements late, which causes you to lose your spot in the story you are attempting to read.In addition to what I said below, the articles are full of typos... The new update is way too slow.

2. If you can navigate to find what you want, when you click on a story, it continues to load ads of different sizes, bumping the paragraph you were reading off the screen.

3. Same thing happens when you read an article and return to the main page, it takes you back where you had been, but then zips you back to the top.

4. The one thing I don't like about it is that if you double tap the videos (like I'm used to doing on YouTube) instead of letting you go forward or backward it seems you to the next video with no clear indication of how to go back (& no double tapping on the left side of the screen doesn't do the trick).

5. Not worth keeping on my phone, switching to Denver 7 KMGH for easier access to the news I want to read.Has recently become all but unusable.

6. I'm look at news when I want to, but because you force me toBoy if you like advertisements!!!!? Download this app and you'll get 1 every 2 seconds trying to watch a top story.

7. -home page is much harder to read top stories and see breaking news.

8. Unlike your weather function here which requires steps to navigate to, doesn't show in my notifications bar, doesn't contain nearly the same amount of information and is all around bad.

9. Cannot swipe from story to story as in the previous version, you have to return to the home screen to find the next "interesting" headline.

10. Weather information is no longer in with headlines but on its own page, which requires navigation back to the home page in order to access it.

11. -initial loading of home page takes up to 30 seconds or doesn't load at all.

1. Fix Denver News from 9News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Denver News from 9News: Restarting the app will resolve most errors.
2. Update the Denver News from 9News App. Here is how:
   1. On Android goto PlayStore » Search for "Denver News from 9News" » Open Denver News from 9News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Denver News from 9News » click "UPDATE".
3. Clear Denver News from 9News app cache: Clearing cached data will force your app to retrieve the latest data directly from Denver News from 9News servers.
   1. On Android, goto Settings » Apps » Select "Denver News from 9News" » click Storage » click "Clear Cache".
4. Check Denver News from 9News app permissions. If any of these permissions required to use your device's features are disenabled, Denver News from 9News might not work.
5. Uninstall and reinstall Denver News from 9News. If nothing else has worked, completely uninstall Denver News from 9News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Denver News from 9News not working

2. Fix Denver News from 9News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Denver News from 9News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Denver News from 9News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Denver News from 9News may not be able to connect to the Internet when running in the background.