Contact Des Moines Register Customer Service

Why should I report an Issue with Des Moines Register?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app has never been a pleasant experience to use even when it did work.Incredibly hard to navigate, newspaper look does not fill my screen, hate abbreviated headlines in the new appYou can read limited amounts of stories per month unless you subscribe but subscription price is reasonable.

2. I sent an email to user support and they gave me instructions for fixing problems with the website instead of the Android application.Can't filter sports notifications out despite specifically turning sports notifications off in the settings.

3. Update 5 months later --- no improvement, I have to go to the dsm register web site to truly sign in and read the news.

4. I can rarely get through reading one article without the app crashing, I haven't been able to read more than one per day in months.

5. This appallingly poor behaviour has persisted periodically for years and gotten worse in the last few months to the point of being unusable.

6. I checked other Gannett newspapers apps and it's the same, no Gannett app works on my Android 6 phone.

7. The Register has great reporting, but the app is total garbage.I have paid for an online subscription and the app is so cumbersome to operate.

8. I read the NYTimes and Washington Post on apps, so I know a good experience is possible.

9. The app doesn't remember me logging in and so I have to log in to read nearly every article.

10. I want to support local journalism but it's hard to justify when you can't access the product you're paying for.

11. For example, I have no interest in sports, but cannot eliminate it from the home screen.

1. Fix Des Moines Register Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Des Moines Register: Restarting the app will resolve most errors.
2. Update the Des Moines Register App. Here is how:
   1. On Android goto PlayStore » Search for "Des Moines Register" » Open Des Moines Register » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Des Moines Register » click "UPDATE".
3. Clear Des Moines Register app cache: Clearing cached data will force your app to retrieve the latest data directly from Des Moines Register servers.
   1. On Android, goto Settings » Apps » Select "Des Moines Register" » click Storage » click "Clear Cache".
4. Check Des Moines Register app permissions. If any of these permissions required to use your device's features are disenabled, Des Moines Register might not work.
5. Uninstall and reinstall Des Moines Register. If nothing else has worked, completely uninstall Des Moines Register then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Des Moines Register not working

2. Fix Des Moines Register Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Des Moines Register be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Des Moines Register not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Des Moines Register may not be able to connect to the Internet when running in the background.