Contact PlantSnap Customer Service

Why should I report an Issue with PlantSnap: plant identifier?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlantSnap, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The results look NOTHING like the pictures! I tried very common plants and still does not work most of the time.

2. Tries to trick you into paying for a year subscription by offering a 7 day free trial, but the link takes you to a sign up page for a trial that is only 3 days.

3. This time it kept crashing while trying to start a force product survey.

4. When I lead the ads out, the app shuts completely down.This app does a truly amazing job of identifying plants with great accuracy.

5. I used to be able to simply "correct" the identification if it was wrong by tapping on the correct plant, but now it's much more complicated.

6. When I figured out how to bypass the crashing survey, it failed to identify a plant once again.

7. Some of the results are the same as the first photo, but the app adds a couple other choices.

8. I used to get correct results 90% of the time, but now it's more of a 40% chance it will be correct.

9. only identified 1 of 7 images of common items, such as cucumber, tomato, dill, and other herbs, correctly.

10. Too bad, I was hoping for a plant version of the Merlin app for birders.Not very user-friendly and poorly designed.

11. I’ve listed them in order of relative difficulty for the app creators, going from easier to more difficult:1) Country of origin2) Native/non-native indication for my area.

1. Fix PlantSnap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PlantSnap: Restarting the app will resolve most errors.
2. Update the PlantSnap App. Here is how:
   1. On Android goto PlayStore » Search for "PlantSnap" » Open PlantSnap: plant identifier » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PlantSnap » click "UPDATE".
3. Clear PlantSnap: plant identifier app cache: Clearing cached data will force your app to retrieve the latest data directly from PlantSnap servers.
   1. On Android, goto Settings » Apps » Select "PlantSnap: plant identifier" » click Storage » click "Clear Cache".
4. Check PlantSnap app permissions. If any of these permissions required to use your device's features are disenabled, PlantSnap might not work.
5. Uninstall and reinstall PlantSnap. If nothing else has worked, completely uninstall PlantSnap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PlantSnap not working

2. Fix PlantSnap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PlantSnap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PlantSnap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PlantSnap may not be able to connect to the Internet when running in the background.