Published by Fisher & Paykel Healthcare on Sep 25, 2023

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Why should I report an Issue with SleepStyle?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Fisher & Paykel Healthcare to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SleepStyle

1. The F&P SleepStyle App allows you to easily review your personal sleep therapy data from your connected F&P SleepStyle CPAP.

2. You can track your therapy progress across a day, week, and month, gaining insight into your hours of use, mask fit, and therapy efficacy.

3. You can recognize common issues with your therapy and access guidance on how these may be resolved.

4. Your F&P SleepStyle system was designed with you in mind, understand and track your CPAP therapy progress to unlock the secrets of your sleep life, and make every day a better day.

SleepStyle Customer Insights

1. Given the issues around the machine itself (the replacement has the same issue as i had it replaced for so thinking it is some weird annoy the user design feature at this point) this will be my last F&P machine, they are far too expensive for a hoping things get better or fixed strategyCant connect to my CPAP, no matter what I do.

2. It would be great if you could set specific profiles with different humidifer levels and pressure settings etc and just sync that profile you want to use with the machine.

3. What little data does show doesn't match my user experience, it has data from July when I only started using the machine in August.

4. For future updates, I would like to have the option of linking my results to Google Fit, as I'm already tracking my work outs and weight measurements.Lost connection somehow and cannot reconnect which seems like a pretty fundamental ability for an app.

5. I need to cycle power at least one a week and I've needed to redo the Bluetooth connection a number of times as well.The app is working fine and I can see information about my sleep.

6. I have it 4 stars though because it stops syncing for some reason and I end up having to re-sync my CPAP machine with it to update my results.

7. No data will show up in the app despite the machine telling me it's been sent.

8. The machine is great but the app lacks alot but the potential is there for it to be great.

9. Way to lose business F&P.The UI design is great but this app needs more detail about the nights sleep, more stats overall.

10. I love the machine, I just would like more information on the report.

11. However, the app causes a message to pop up every 30 seconds saying that it connected to the Sleepstyle device and then immediately pops up another message saying it has disconnected.

Steps to Troubleshoot & Fix SleepStyle Issues

1. Fix SleepStyle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SleepStyle: Restarting the app will resolve most errors.
  2. Update the SleepStyle App. Here is how:
    1. On Android goto PlayStore » Search for "SleepStyle" » Open SleepStyle » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SleepStyle » click "UPDATE".
  3. Clear SleepStyle app cache: Clearing cached data will force your app to retrieve the latest data directly from SleepStyle servers.
    1. On Android, goto Settings » Apps » Select "SleepStyle" » click Storage » click "Clear Cache".
  4. Check SleepStyle app permissions. If any of these permissions required to use your device's features are disenabled, SleepStyle might not work.
  5. Uninstall and reinstall SleepStyle. If nothing else has worked, completely uninstall SleepStyle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SleepStyle not working


2. Fix SleepStyle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SleepStyle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SleepStyle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SleepStyle may not be able to connect to the Internet when running in the background.

Reported Issues