Contact Tomato App Customer Service

Why should I report an Issue with Tomato App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WSP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Update in may 2020: Now it requires unnecessary permissions such as location, contacts, storage ...Disappointed It started off well, then went down hill and I could not get the remote reading to work it kept sending the same repeated message to choose 1 user.

2. Kindly update the tomato app so that it works with Android version 10Looks good, doesn't work.

3. I had hoped it could be used to warn of overnight highs or lows but now looking unlikely if it doesn't stay connected so possibly £140 wasted 😟Since today, it keeps sending me notifications in Chinese.

4. Loved the app when it works, but lately I find I'm constantly having to force quit the app and turn it back on because it will not hold connection.

5. We paid for premium as I liked the idea of peace of mind at night time but it is useless.When it works it is pretty good.

6. It worked great for the first couple weeks and my family were able to keep an eye on me over night and even helped save me from a night hypo that didnt wake me.

7. Compared to xDrip, Tomato's user interface is much nicer, but the app lacks vital features and is rough around the edges.

8. After 2 days of crazy messages, and having to constantly contact my daughters teacher I decided to delete the app and download a different app, which has been working perfectly.

9. Setting up base(badly translated basal profile) is impossible, after clicking save, half of the basal profile disappeared, and happened multiple times, had to add one entry and save, one by one.

10. When I enter the glucometer readings for calibration, it doesn't take the value I enter.

11. I'm not chinese, neither is my phone ... ----- works very well.

1. Fix Tomato App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tomato App: Restarting the app will resolve most errors.
2. Update the Tomato App App. Here is how:
   1. On Android goto PlayStore » Search for "Tomato App" » Open Tomato App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tomato App » click "UPDATE".
3. Clear Tomato App app cache: Clearing cached data will force your app to retrieve the latest data directly from Tomato App servers.
   1. On Android, goto Settings » Apps » Select "Tomato App" » click Storage » click "Clear Cache".
4. Check Tomato App app permissions. If any of these permissions required to use your device's features are disenabled, Tomato App might not work.
5. Uninstall and reinstall Tomato App. If nothing else has worked, completely uninstall Tomato App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tomato App not working

2. Fix Tomato App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tomato App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tomato App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tomato App may not be able to connect to the Internet when running in the background.