Contact EyeQue PDCheck (Frames Req’d) Customer Service

Why should I report an Issue with EyeQue PDCheck (Frames Req’d)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EyeQue to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. EyeQue PDCheck is the fastest, easiest, and most accurate way to measure your Pupillary Distance (PD) to order glasses or enjoy your favorite VR headset.

2. PDCheck Frames are REQUIRED for app access.

3. Check out our award-winning at-home vision testing products at EyeQue. com.

1. Goes to show, good execution is as or more important than good ideas.It seems really good, except I get different results everytime, so I'm not sure I understand the best way to use them yet.

2. I then had my PD checked by an optician and the result was different by .5, not bad at all and still a good result to use when ordering glasses online.I found it easy to use and gives repeatable results.

3. Yes, you can manually correct the locations but why should this be necessary? App needs to be able to sense and offer feedback on phone camera position as this seems to impact accuracy.

4. Even tried different devices to make sure it wasn't my phone camera messing up the readings.

5. So then installed on a Motog G5, an LG and a Samsung and it crashed while taking the photo on every single attempt for these phones.

6. Now it wont work on any phone at all when its time see the photo it just took... always says app stopped.

7. One I've got it figured out and consistent, I'm sure it's give it 5 startsIf you are still getting the prompt for changing your zoom/resolution, you need to actually have it set to FHD and the screen zoom all the way left if you have a slider.

8. Will not work Edit: After much trial and error, I changed my screen resolution to the highest it could possibly be and it allowed me to take the photo.

9. On the 2nd attempt for my kids it crashed on every single attempt while taking the photo.

10. Also, because the camera has to be close to get the reading and you naturally focus on the camera, the PD is for close reading, but the app assumes the PD is far distance, so even if it worked correctly it will give you the wrong value.It would be kind to call this app weak.

11. The stylus on my phone did perfect to re-align the marks.The app is easy to use with the frames that they sell.

1. Fix EyeQue PDCheck (Frames Req’d) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EyeQue PDCheck (Frames Req’d): Restarting the app will resolve most errors.
2. Update the EyeQue PDCheck (Frames Req’d) App. Here is how:
   1. On Android goto PlayStore » Search for "EyeQue PDCheck (Frames Req’d)" » Open EyeQue PDCheck (Frames Req’d) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EyeQue PDCheck (Frames Req’d) » click "UPDATE".
3. Clear EyeQue PDCheck (Frames Req’d) app cache: Clearing cached data will force your app to retrieve the latest data directly from EyeQue PDCheck (Frames Req’d) servers.
   1. On Android, goto Settings » Apps » Select "EyeQue PDCheck (Frames Req’d)" » click Storage » click "Clear Cache".
4. Check EyeQue PDCheck (Frames Req’d) app permissions. If any of these permissions required to use your device's features are disenabled, EyeQue PDCheck (Frames Req’d) might not work.
5. Uninstall and reinstall EyeQue PDCheck (Frames Req’d). If nothing else has worked, completely uninstall EyeQue PDCheck (Frames Req’d) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EyeQue PDCheck (Frames Req’d) not working

2. Fix EyeQue PDCheck (Frames Req’d) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EyeQue PDCheck (Frames Req’d) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EyeQue PDCheck (Frames Req’d) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EyeQue PDCheck (Frames Req’d) may not be able to connect to the Internet when running in the background.