Published by Emergency Medicine Residents' Association

Report an issue with EMRA Antibiotic Guide.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with EMRA Antibiotic Guide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Emergency Medicine Residents' Association to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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EMRA Antibiotic Guide Customer Insights

1. Too bad it appeared that it had quick and easy as well as useable content.Once installed and i had paid for the one year subscription i found out i vould not open or navigate beyond the menu.

2. When I want to cancel my subscription it did not even give me the option to reimburse the $9.99 I spent even though I never got to use the app once.Disappointing. I love the book and app on my iPad.

3. I like the new subscription feature because it will auto update to the latest version each year when it is released.

4. Got a new phone, reinstalled the app, and it tells me that my subscription doesn't work.

5. It does really bother me that it isn't up to date for STI treatment CDC guidelines and also doesn't transfer over to new devices without purchasing a new subscription.

6. Furthermore, I had to cancel my subscription and resubscribe in order to log into the app again.decent app.

7. Thought new version would be fixed especially because of subscription cost.Very helpful app.

8. I have paid for the subscription was using fine.

9. The issue is once you get a new phone, it won't let you use your subscription and it won't let you get a new subscription because it registers that you still have an old one.

10. This is an unnecessary step that is not efficient during busy shifts.Great except for it crashes every time I try to open bone and joint.

11. I emailed them to update and if no response will not be renewing, will tell my coworkers, and will resume using the more accurate Sanford Guide.

Steps to Troubleshoot & Fix EMRA Antibiotic Guide Issues

1. Fix EMRA Antibiotic Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EMRA Antibiotic Guide: Restarting the app will resolve most errors.
  2. Update the EMRA Antibiotic Guide App. Here is how:
    1. On Android goto PlayStore » Search for "EMRA Antibiotic Guide" » Open EMRA Antibiotic Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EMRA Antibiotic Guide » click "UPDATE".
  3. Clear EMRA Antibiotic Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from EMRA Antibiotic Guide servers.
    1. On Android, goto Settings » Apps » Select "EMRA Antibiotic Guide" » click Storage » click "Clear Cache".
  4. Check EMRA Antibiotic Guide app permissions. If any of these permissions required to use your device's features are disenabled, EMRA Antibiotic Guide might not work.
  5. Uninstall and reinstall EMRA Antibiotic Guide. If nothing else has worked, completely uninstall EMRA Antibiotic Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EMRA Antibiotic Guide not working


2. Fix EMRA Antibiotic Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EMRA Antibiotic Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EMRA Antibiotic Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EMRA Antibiotic Guide may not be able to connect to the Internet when running in the background.

Reported Issues