Published by WEX Mobile on Sep 14, 2024

contact WEX CardControl Chat with our AI-based WEX CardControl Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with WEX CardControl?



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Why chat with our AI WEX CardControl Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of WEX CardControl.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It just looks pretty, but lacks functionality.Once again an app that was really good, after an update is now horrible! What happened to the map? There is no map! Now to route fuel stops it requires specific address for destination.

2. New doesn't pick up my location, (yes, I checked permissions) When you click on find fuel, old version gave you instant locations/prices.

3. Improve the integration with Google Maps, particularly adding a fuel stop to an already-ongoing Google Maps navigated route.Absolutely horrible.

4. It was very easy to find fuel stops and prices along an entire route or anywhere.

5. Each time you click on a location from the list, when trying to return to the list, it takes you back to the find along route page.

6. The mileage to the fuel stop is hundreds of miles off from the actual route mileage.

7. There was nothing wrong with the old version! And now I totally dislike the new one.Find Fuel is a terrible mess.

8. The speed of find fuel stops has been crippled by the new design by their updated GUI.

9. The map doesn't have the satellite feature, so I have to look at a truck stop in Google maps to see if the place actually services trucks.

10. Some places that accept the fuel card are just gas stations with no room for trucks, so it is best to look at satellite view before you go in.

11. You should also be able to disable including tax in the fuel price, as that doesn't matter except for reefer fuel.

Steps to Troubleshoot & Fix WEX CardControl Issues

1. Fix WEX CardControl Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WEX CardControl: Restarting the app will resolve most errors.
  2. Update the WEX CardControl App. Here is how:
    1. On Android goto PlayStore » Search for "WEX CardControl" » Open WEX CardControl » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WEX CardControl » click "UPDATE".
  3. Clear WEX CardControl app cache: Clearing cached data will force your app to retrieve the latest data directly from WEX CardControl servers.
    1. On Android, goto Settings » Apps » Select "WEX CardControl" » click Storage » click "Clear Cache".
  4. Check WEX CardControl app permissions. If any of these permissions required to use your device's features are disenabled, WEX CardControl might not work.
  5. Uninstall and reinstall WEX CardControl. If nothing else has worked, completely uninstall WEX CardControl then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WEX CardControl not working


2. Fix WEX CardControl Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WEX CardControl be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WEX CardControl not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WEX CardControl may not be able to connect to the Internet when running in the background.

Reported Issues

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