Contact WEX CardControl Customer Service

Why should I report an Issue with WEX CardControl?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WEX Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. WEX CardControl gives you on-the-go access to your EFS or Fleet One card functions.

2. Get real-time card balances, see transaction details, find fuel locations, and more.

3. Designed with drivers in mind, you can quickly and easily manage your card anytime, anywhere.

4. WEX CardControl requires users to be a current EFS or Fleet One cardholder with a valid and active card number and password/PIN.

1. It just looks pretty, but lacks functionality.Once again an app that was really good, after an update is now horrible! What happened to the map? There is no map! Now to route fuel stops it requires specific address for destination.

2. New doesn't pick up my location, (yes, I checked permissions) When you click on find fuel, old version gave you instant locations/prices.

3. Improve the integration with Google Maps, particularly adding a fuel stop to an already-ongoing Google Maps navigated route.Absolutely horrible.

4. It was very easy to find fuel stops and prices along an entire route or anywhere.

5. Each time you click on a location from the list, when trying to return to the list, it takes you back to the find along route page.

6. The mileage to the fuel stop is hundreds of miles off from the actual route mileage.

7. There was nothing wrong with the old version! And now I totally dislike the new one.Find Fuel is a terrible mess.

8. The speed of find fuel stops has been crippled by the new design by their updated GUI.

9. The map doesn't have the satellite feature, so I have to look at a truck stop in Google maps to see if the place actually services trucks.

10. Some places that accept the fuel card are just gas stations with no room for trucks, so it is best to look at satellite view before you go in.

11. You should also be able to disable including tax in the fuel price, as that doesn't matter except for reefer fuel.

1. Fix WEX CardControl Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WEX CardControl: Restarting the app will resolve most errors.
2. Update the WEX CardControl App. Here is how:
   1. On Android goto PlayStore » Search for "WEX CardControl" » Open WEX CardControl » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WEX CardControl » click "UPDATE".
3. Clear WEX CardControl app cache: Clearing cached data will force your app to retrieve the latest data directly from WEX CardControl servers.
   1. On Android, goto Settings » Apps » Select "WEX CardControl" » click Storage » click "Clear Cache".
4. Check WEX CardControl app permissions. If any of these permissions required to use your device's features are disenabled, WEX CardControl might not work.
5. Uninstall and reinstall WEX CardControl. If nothing else has worked, completely uninstall WEX CardControl then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WEX CardControl not working

2. Fix WEX CardControl Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WEX CardControl be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WEX CardControl not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WEX CardControl may not be able to connect to the Internet when running in the background.