Published by Signum International AG on Jan 9, 2024

Report an issue with EF English Live.
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Why should I report an Issue with EF English Live for phone?

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About EF English Live for phone

1. That’s why our pioneering language app puts access to live English teachers at your fingertips.

2. Learn English faster taking live lessons with Native English teachers.

3. To access the course content on the EF English Live App, you will need to be a current EF English Live student. Not a student?

4. With 24/7 access to our friendly English teachers and fun online classes, you’ll get expert guidance and personalised feedback on your English.

5. Learn English with live teachers on your phone.

6. It’s a comprehensive and interactive course that leads you step by step through the the everyday English skills you need for work, travel and more.

7. The EF English Live App is our most advanced learning tool yet, making it easier than ever for you to improve your English, fast.

8. We know the best way to learn English is by practising with native speakers.

9. Now you can take a live conversation class on the go—anytime, anywhere.

10. You'll find 16-levels of multimedia lessons, pronunciation practice and 100s of hours of vocabulary and grammar exercises.

11. But our app offers more than just conversation classes.

EF English Live Customer Insights

1. In general Ef provides a better strategies than the used in others.A great app with incredible lessons on 21st century skills while learning English, however there are some silly mistakes throughout the course that shouldn't appear considering that it is a recorded/fixed content on the platform, and teachers who say that "colourful" (British spelling) is wrong.It shows me the following error: your version of the application is out to date, please install the last version, but when I tap on the " update" option it takes me here but there is no option to update the app.

2. Overall the lessons on mobile and pc are very similar, writing exercises could have the example in the mobile version (as it's in the pc version).The content is excellent, but I'm having problems using the microphone, the following message pops up "Failed to stop the muxer.

3. Is it a incompatibility problem or any app error? On web it works perfectly.They haven't updated the lessons, the group classes are a bit useless, when 8 student participate 40 minutes you don't have time to speak.

4. App store only shows "uninstall" and "open" but when I tap on "open" it takes me back to the app and again the same error, need helpItis a good app but there are some problem first,the app is out over when you lose your internet.

5. even after deleting courses data, it continue to give same error and I have to uninstal app and install it again.The Sync could be better, if I start a lesson I'm not able to finish it on a computer what is a shame.

6. I'd like to give it 5 stars (if not (1) and (2)) because the content is great and well-thought.The app sometimes does not work correctly.

7. That's an amazing app but it also has just a little problem which is the available content for students.

8. But: 1) the app doesn't preserve its state on window resizing and rotation (vertical ↔️ horizontal view).

9. It suddenly give an error of low disk space and wanted me to clear up some data.

10. It's pretty different because if you are using the site, you can see more challenging things in order to study.

11. second ,sometime there are many student in class so you can't complete your class.Generally good.

Steps to Troubleshoot & Fix EF English Live Issues

1. Fix EF English Live Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EF English Live: Restarting the app will resolve most errors.
  2. Update the EF English Live App. Here is how:
    1. On Android goto PlayStore » Search for "EF English Live" » Open EF English Live for phone » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EF English Live » click "UPDATE".
  3. Clear EF English Live for phone app cache: Clearing cached data will force your app to retrieve the latest data directly from EF English Live servers.
    1. On Android, goto Settings » Apps » Select "EF English Live for phone" » click Storage » click "Clear Cache".
  4. Check EF English Live app permissions. If any of these permissions required to use your device's features are disenabled, EF English Live might not work.
  5. Uninstall and reinstall EF English Live. If nothing else has worked, completely uninstall EF English Live then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EF English Live not working


2. Fix EF English Live Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EF English Live be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EF English Live not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EF English Live may not be able to connect to the Internet when running in the background.

Reported Issues