Contact EF Mentor Customer Service

Why should I report an Issue with EF Mentor: Words?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Signum International AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For EF students learning a language abroad, vocabulary from the syllabus is automatically added to your word list each week.

1. I tried to use it now on my galaxy fold but it's not working.Very helpful, I highly recommend this app in order to help you keep learning new words.Could be improved.

2. I don't get it why is there these options "mentor / your words / all words" what is that mean...? I really enjoy listening to the words and the exercises on it, but the app is confusing.

3. I don't get the "home" interface either.Bad experience in learning word You are always under stress App switches words without any delay.

4. I am afraid to uninstall it and that when I reinstall it I will lose all the saved words.It used to work perfectly and helped me a lot.

5. The app should give you some usage examples of the words you don't know.Very good app.

6. It helps me to learn new words.

7. U need to pause and this is very inconvenient UX in 21st centuryI like this app, but I don't know why it is not working.

8. It's been days without working.

9. Good, but really confusing.

10. When I give it to test it doesn't work.

1. Fix EF Mentor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EF Mentor: Restarting the app will resolve most errors.
2. Update the EF Mentor App. Here is how:
   1. On Android goto PlayStore » Search for "EF Mentor" » Open EF Mentor: Words » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EF Mentor » click "UPDATE".
3. Clear EF Mentor: Words app cache: Clearing cached data will force your app to retrieve the latest data directly from EF Mentor servers.
   1. On Android, goto Settings » Apps » Select "EF Mentor: Words" » click Storage » click "Clear Cache".
4. Check EF Mentor app permissions. If any of these permissions required to use your device's features are disenabled, EF Mentor might not work.
5. Uninstall and reinstall EF Mentor. If nothing else has worked, completely uninstall EF Mentor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EF Mentor not working

2. Fix EF Mentor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EF Mentor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EF Mentor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EF Mentor may not be able to connect to the Internet when running in the background.