Contact DTS Play-Fi Customer Service

Why should I report an Issue with DTS Play-Fi™?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Play-Fi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. IMPORTANT NOTE: If you have a Play-Fi product from Polk Audio, Definitive Technology, Wren, or Phorus, please search for and download the custom Play-Fi app for your audio brand.

2. The app offers built-in streaming options: stream from worldwide music services such as Tidal and Deezer; use AM/FM and Internet radio, connect to DLNA servers, or play anything from your devices’ music library, including your playlists.

3. You can stream your favorite tunes over Wi-Fi right from the Play-Fi app to speakers from DTS Play-Fi product partners.

4. It's a huge step up from Bluetooth - the audio quality and reliability are outstanding, and you can enjoy music from your phone in one room, or all your rooms.

5. Please also note that the Play-Fi app is companion software to audio products enabled with Play-Fi technology.

6. Breakthrough DTS Play-Fi(R) technology powers simple, great-sounding whole-home wireless audio systems for smartphones and tablets.

7. Choose a speaker, choose a song, and your favorite tunes are streaming all through the house.

8. The app also handles set-up for your speakers, and gives you full control of volume and speaker selection.

9. The "Hi-Fi over Wi-Fi" listening experience is just a touch away, thanks to this handy app.

10. The app automatically organizes and indexes the music for you.

11. Choose one, or stream to all of them at once.

1. That said, the audio quality with the speakers is great, and at a far cheaper cost than simulator wifi systems.I bought an expensive receiver with Play fi several years back.

2. When it's working I love it because of the lossless audio I get via amazon music! I've checked my phone, internet connections on multiple times and they are good.

3. After latest android update app will only stay connected to speakers if the phone is unlocked, otherwise stops streaming about 3 minutes after phone locks.

4. Now with this new update it refuses to recognize my NAS server, and also the music listed on my phone for some reason does not have a Playlist option.

5. Often music will only play out of the left channel even though the right channel is connected to the router.

6. favorite internet music sources no longer supported: Format not supported.Latest upgrade has made my system unusable.

7. Their support tries to help, but I've had issues for over a year and I still cannot stream music still.

8. Having to use the app to play music and only being able to play what's available through the app is not exactly what I was looking for.

9. Worst app I have ever used! Endless fiddling to get music to play.

10. Connections get dropped randomly, speakers will just disappear then reappear without any warning or pattern, and the app will crash from time to time while updating my Definitive Tech speakers.

11. I can find speakers via Spotify, but I'm unable to control or shut down Spotify from play fi.

1. Fix DTS Play-Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DTS Play-Fi: Restarting the app will resolve most errors.
2. Update the DTS Play-Fi App. Here is how:
   1. On Android goto PlayStore » Search for "DTS Play-Fi" » Open DTS Play-Fi™ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DTS Play-Fi » click "UPDATE".
3. Clear DTS Play-Fi™ app cache: Clearing cached data will force your app to retrieve the latest data directly from DTS Play-Fi servers.
   1. On Android, goto Settings » Apps » Select "DTS Play-Fi™" » click Storage » click "Clear Cache".
4. Check DTS Play-Fi app permissions. If any of these permissions required to use your device's features are disenabled, DTS Play-Fi might not work.
5. Uninstall and reinstall DTS Play-Fi. If nothing else has worked, completely uninstall DTS Play-Fi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DTS Play-Fi not working

2. Fix DTS Play-Fi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DTS Play-Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DTS Play-Fi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DTS Play-Fi may not be able to connect to the Internet when running in the background.