Contact Denon Cocoon Customer Service

Why should I report an Issue with Denon Cocoon?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of D+M Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When connected to your home Wi-Fi network you can further expand your choice of music by using the Music Server to browse and play all the music that is stored on your PC, Mac or Network Attached Storage (NAS) drive. • Android Smartphones which Android OS ver. 5. 0(or higher) is installed. 　* This application does not support tablet devices. 　* This application does not support smartphones in QVGA(320x240) and HVGA(480x320) resolution. Samsung Galaxy S4 (OS5. 0. 1), HUAWEI Mate 9 (OS8. 0.

2. The Denon Cocoon App features premium music playback via your Cocoon for music stored on your Android smartphone and also allows you to create playlists.

3. Designed to match the beauty of the Cocoon and developed to further enhance your Cocoon experience, the Denon Cocoon App is the one thing you are missing if you purchased the Denon Cocoon (or Cocoon Portable) Speaker Dock.

4. But you’re not limited to your own music; you can also listen to thousands of free internet radio stations from all over the world.

5. We do not guarantee that this application works with all Android devices.

1. Denon you need to provide more support with users of your products! How do we continue using this product without any controls??? Very disappointed 😟👎Need an update for Android version 10.

2. Such a big brand should not disappoint their fans and users like this.has seemingly lost support for newer Android phones, like the latest Samsung Galaxys.

3. No longer Working !! I have three Cocoon units and now cannot use the app as it is outdated with no new firmware/software update.

4. My Denon cocoon is not working with latest Android.

5. Please provide upgrade support.

1. Fix Denon Cocoon Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Denon Cocoon: Restarting the app will resolve most errors.
2. Update the Denon Cocoon App. Here is how:
   1. On Android goto PlayStore » Search for "Denon Cocoon" » Open Denon Cocoon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Denon Cocoon » click "UPDATE".
3. Clear Denon Cocoon app cache: Clearing cached data will force your app to retrieve the latest data directly from Denon Cocoon servers.
   1. On Android, goto Settings » Apps » Select "Denon Cocoon" » click Storage » click "Clear Cache".
4. Check Denon Cocoon app permissions. If any of these permissions required to use your device's features are disenabled, Denon Cocoon might not work.
5. Uninstall and reinstall Denon Cocoon. If nothing else has worked, completely uninstall Denon Cocoon then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Denon Cocoon not working

2. Fix Denon Cocoon Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Denon Cocoon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Denon Cocoon not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Denon Cocoon may not be able to connect to the Internet when running in the background.