Published by Accessory, ASUSTeK Computer Inc.

Report an issue with ASUS 360° CAMERA.
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Why should I report an Issue with ASUS 360° CAMERA?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Accessory, ASUSTeK Computer Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ASUS 360° CAMERA Customer Insights

1. Not working in ASUS zenfone m1.asking to insert usb device.

2. Camera doesn't work most of the time, All I see is black screenNot working in zenfone 5z.

3. Prompts for USB connection...Asking for external camera.

4. very bad.Why is it asking usb connection in android phone.

5. Uselessness at its best.not working in my asus m1.

6. asking for usb.

7. not connected with camera.

Steps to Troubleshoot & Fix ASUS 360° CAMERA Issues

1. Fix ASUS 360° CAMERA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ASUS 360° CAMERA: Restarting the app will resolve most errors.
  2. Update the ASUS 360° CAMERA App. Here is how:
    1. On Android goto PlayStore » Search for "ASUS 360° CAMERA" » Open ASUS 360° CAMERA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASUS 360° CAMERA » click "UPDATE".
  3. Clear ASUS 360° CAMERA app cache: Clearing cached data will force your app to retrieve the latest data directly from ASUS 360° CAMERA servers.
    1. On Android, goto Settings » Apps » Select "ASUS 360° CAMERA" » click Storage » click "Clear Cache".
  4. Check ASUS 360° CAMERA app permissions. If any of these permissions required to use your device's features are disenabled, ASUS 360° CAMERA might not work.
  5. Uninstall and reinstall ASUS 360° CAMERA. If nothing else has worked, completely uninstall ASUS 360° CAMERA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ASUS 360° CAMERA not working


2. Fix ASUS 360° CAMERA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ASUS 360° CAMERA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ASUS 360° CAMERA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ASUS 360° CAMERA may not be able to connect to the Internet when running in the background.

Reported Issues

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