Contact DiveThru Customer Service

Why should I report an Issue with DiveThru?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DiveThru Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I also feel that during the prompts some quiet soft background noise would help.. The silence makes me question if the app stopped working so i stop my meditation to see if it's still on.Even if you dont like journaling, try DiveThru.

2. Imagine you just journalled, and the ending audio exercise asks you to wrap it up by finishing the sentence on screen, to be greeted by the question "what did you dive about today?" Spending my effort elsewhere."Some mindful Journaling at its very best" - That's what I would say.

3. Writer's block isn't an issue when using this app at all! Totally recommend!I was really excited to try this app, but the amount of problems with it make it so frustrating, which isn't really what you want when trying to journal about your emotions! If you try and work through a course the app randomly skips days and doesn't track progress properly.

4. It's educational, easy to use, and i can just pick up my phone, answer the question about how I'm feeling and instantly get tailored journaled prompts and articles to help me in my healing journey.

5. Overall its a great app and yeah "Let's DiveThru!!!" 👏🏼👏🏼I'm so grateful that this app exists! It was the love at first try; the voice was soothing and the prompt was awesome! It has not disappointed me.

6. I love the flexibility of being able to choose however long I feel like journaling each day, whether it be 6, 12, or 18 minutes, and no matter what, I'm still doing something kind for myself.

7. It's like Journaling 2.0. Relevant prompts get your brain juices flowing, and the mindfulness pre-exercises improve the quality of what you create.

8. that's a pity because the idea and layout of this app seemed amazing and I was sure I was gonna like it! I tried another dive and the voice was different, but not better.

9. Thanks DiveThru!Great concept, but the voice on Your Internal Critic and Embracing Yourself were just too unbearable.

10. Loved the core idea of the app as it allows me to buy out some time off the daily schedule and pen down the things that I want to, but yes, the UI could really look for a helping hand to look more appealing and making people stay.

11. gonna uninstall 😩Got around to spending some time with this app, and generally found the content to be a bit lackluster for the price.

1. Fix DiveThru Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DiveThru: Restarting the app will resolve most errors.
2. Update the DiveThru App. Here is how:
   1. On Android goto PlayStore » Search for "DiveThru" » Open DiveThru » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DiveThru » click "UPDATE".
3. Clear DiveThru app cache: Clearing cached data will force your app to retrieve the latest data directly from DiveThru servers.
   1. On Android, goto Settings » Apps » Select "DiveThru" » click Storage » click "Clear Cache".
4. Check DiveThru app permissions. If any of these permissions required to use your device's features are disenabled, DiveThru might not work.
5. Uninstall and reinstall DiveThru. If nothing else has worked, completely uninstall DiveThru then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DiveThru not working

2. Fix DiveThru Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DiveThru be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DiveThru not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DiveThru may not be able to connect to the Internet when running in the background.