Contact PocketRx Customer Service

Why should I report an Issue with PocketRx?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digital Pharmacist to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The PocketRx app allows you and your family to securely communicate with 2,500 independent pharmacies nationwide.

2. Refill your prescriptions with one click, get refill reminders, get discounts at your local pharmacy, get savings on brand drugs and access Pharmacist written pages that help you understand your condition or medications.

1. It's very irritating to go in just hopeful is been processed and more than once it has not and I have to return later.I love being able to use this app to connect to my small, independent hometown pharmacy and get all my medications refilled with the touch of a few buttons! It's easy to use, does what it's supposed to, and is not difficult to navigate at all.

2. Thanks.I like the app, except that I can't see if/when my refill request has been filled and is ready for pickup.

3. I get an email when the pharmacy gets my refill request so I know it has gone through.

4. The same prescription shows multiple times and places, so the entire list must be scanned to see the most recent refill for any given prescription.

5. When the creators get home from school they need to check out other apps.The refill request gets processed through ok.

6. That would be very helpful, along with any exceptions as to why it hasn't been filled yet; insurance issue, out of stock, etcMakes getting my refills a lot easier than calling them in.

7. It must cost the pharmacy's next to nothing to use otherwise they would dump it in a heartbeat!! Junk App!!I've reached out multiple times to the app developer for assistance and never heard back.

8. In this more rural area where I live, I cannot assume anything is ready.This app is the worst pharmacy app out there.

9. I like not having to call the pharmacy to order my refills, just order them through the app.

10. Every order requires a phone call to see if it's ready for pickup.

11. I have BCBST (Blue Cross Blue Shield of Tennessee) and it would be helpful to know when I can order my refills.

1. Fix PocketRx Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PocketRx: Restarting the app will resolve most errors.
2. Update the PocketRx App. Here is how:
   1. On Android goto PlayStore » Search for "PocketRx" » Open PocketRx » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PocketRx » click "UPDATE".
3. Clear PocketRx app cache: Clearing cached data will force your app to retrieve the latest data directly from PocketRx servers.
   1. On Android, goto Settings » Apps » Select "PocketRx" » click Storage » click "Clear Cache".
4. Check PocketRx app permissions. If any of these permissions required to use your device's features are disenabled, PocketRx might not work.
5. Uninstall and reinstall PocketRx. If nothing else has worked, completely uninstall PocketRx then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PocketRx not working

2. Fix PocketRx Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PocketRx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PocketRx not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PocketRx may not be able to connect to the Internet when running in the background.