Contact 新型コロナワクチン接種証明書アプリ Customer Service

Why should I report an Issue with 新型コロナワクチン接種証明書アプリ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of デジタル庁 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The most counterintuitive part is that this app generates the digital equivalent of an official certified document, so you need to rescan your My Number card (and passport, for international certificates) when you get a booster.

2. Was able to use this on my old iPhone and later on did the same thing to my Nothing phone when I had to change phones.Registration was easy, using My Number card and my passport.

3. I downloaded this app after most of the initial problems with middle names and foreign passports had been sorted out.The initial version of the app has a problem confusing the letter L and the digit 1 in passport numbers.

4. Update needed! Luckily my passport number is unaffected and I could use the app with my EU passport and my MyNumber card.

5. No issues.As many other people before, i had the problem that the app doesn't scan my foreign passport.

6. You just need your My number card and your passport.

7. I suggest taking the passport photo in natural light but away from direct light sources so there are no reflections.Works great for local usage.

8. The app recognizes any foreign passport just fine, as long as the passport number is 9 characters.

9. You'll need a proper My Number card with your photo and an IC chip that you can get from your local city/ward hall, the green paper notification card isn't enough.

10. The FAQ states that it works with non-Japanese passports, and eventually I did get my USA passport to scan but it took several tries.

11. Try backing it away from the camera and using plenty of ambient light.So the developers *finally* got around to fixing the passport reading issue.

1. Fix 新型コロナワクチン接種証明書アプリ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 新型コロナワクチン接種証明書アプリ: Restarting the app will resolve most errors.
2. Update the 新型コロナワクチン接種証明書アプリ App. Here is how:
   1. On Android goto PlayStore » Search for "新型コロナワクチン接種証明書アプリ" » Open 新型コロナワクチン接種証明書アプリ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 新型コロナワクチン接種証明書アプリ » click "UPDATE".
3. Clear 新型コロナワクチン接種証明書アプリ app cache: Clearing cached data will force your app to retrieve the latest data directly from 新型コロナワクチン接種証明書アプリ servers.
   1. On Android, goto Settings » Apps » Select "新型コロナワクチン接種証明書アプリ" » click Storage » click "Clear Cache".
4. Check 新型コロナワクチン接種証明書アプリ app permissions. If any of these permissions required to use your device's features are disenabled, 新型コロナワクチン接種証明書アプリ might not work.
5. Uninstall and reinstall 新型コロナワクチン接種証明書アプリ. If nothing else has worked, completely uninstall 新型コロナワクチン接種証明書アプリ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 新型コロナワクチン接種証明書アプリ not working

2. Fix 新型コロナワクチン接種証明書アプリ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 新型コロナワクチン接種証明書アプリ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 新型コロナワクチン接種証明書アプリ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 新型コロナワクチン接種証明書アプリ may not be able to connect to the Internet when running in the background.