Contact myLuminareHealth Customer Service

Why should I report an Issue with myLuminareHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trustmark Health Benefits, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Luminare Health, your health benefits administrator, is expanding its suite of consumer-engagement tools and now offers an app, myLuminareHealth, to help you manage your benefits information while you’re on the go, anytime day or night! myLuminareHealth allows you to check the status of your claims, control out-of-pocket expenses, contact Luminare Health and so much more!

2. With myLuminareHealth, you can use your mobile phone or tablet to access the information you need the most while you’re on the go!

1. Whole app needs a major overhaul!!!!I'm being generous and giving 2 stars instead of 1 because the 1st time I logged in, I was able to view my ID card.

2. What's the point of offering a PIN option for login if it then STILL asks for your username and password? But if you DON'T set up a PIN it asks you if you want one every single time you log in.

3. And since the only action Coresource takes is asking users about examples, in my experience the app is very slow, I never can pass the login (fingerprint or pin or whatever) always there is an error and is not about I put the with pin or password.

4. I do, then the next time I log in, it prompts me for a fingerprint, then resets itself so I have to enter my username and password and start the whole dance over again.

5. It would be nice to be able to view my card on my phone since I have not yet received the actual card in the mail ( I blame my mail carrier for that one).

6. I am now able to log in on the mobile app.I'm also being generous! I have tried to login so many times.

7. The summaries of the claims are very poor and you never know what has been charged and the customer support is very slow, taking from 4 days to more than a week to answer (a very poor answer) the questions you may have.

8. Hope this issue gets fixed before I make a doc appt!This app never works, is bad designed and let you realise that the only thing the company cares about is getting as much money as possible.

9. Keeps asking if I want to setup a PIN everytime even though I've created a PIN the first time it asked.

10. I have to uninstall the app and reinstall, this time I have to click "No" when pop-up message for creating a 6-digits PIN appears.

11. Again, we pay huge amounts of money to get this offer of junk, this service and this amount of problems anytime you use the service.If I could, I would give this negative stars.

1. Fix myLuminareHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myLuminareHealth: Restarting the app will resolve most errors.
2. Update the myLuminareHealth App. Here is how:
   1. On Android goto PlayStore » Search for "myLuminareHealth" » Open myLuminareHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myLuminareHealth » click "UPDATE".
3. Clear myLuminareHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from myLuminareHealth servers.
   1. On Android, goto Settings » Apps » Select "myLuminareHealth" » click Storage » click "Clear Cache".
4. Check myLuminareHealth app permissions. If any of these permissions required to use your device's features are disenabled, myLuminareHealth might not work.
5. Uninstall and reinstall myLuminareHealth. If nothing else has worked, completely uninstall myLuminareHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myLuminareHealth not working

2. Fix myLuminareHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myLuminareHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myLuminareHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myLuminareHealth may not be able to connect to the Internet when running in the background.