Contact Piston Customer Service

Why should I report an Issue with Piston - OBD2 Car Scanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Marcin Gierlicki to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. have since deleted this app, other well reviewed apps still function flawlessly with ELM327 wifi.This App was great until the recent update, now it's a big effort to get the app to connect to EM327 dongle, and what was once a simple to navigate and understand interface now requires a lot more concentration that it should.

2. Connects but won't read any live data from my Elm327 Bluetooth dongle, which works fine with both Car Scanner and Torque Lite.

3. No longer as user friendly and simple to use, so harder to recommend to non-tech friends.App has a simple interface, and is ad-free which is nice, but it's extremely limited in the number of PID's that it can read.

4. Will update after further testing.Excellent so far for FREE! Found this ap when the "torque ap" I used with my veepeak Bluetooth scanner stopped being free.

5. But I recently diagnosed a Check Engine Light on my friends's car with the Code Read and the power of Google.

6. Interface is a little clunky at times and doesn't display all the info that other apps might.

7. Piston is actually SO good with its data charts I think it's WORTH buying!Update ruined it.

8. The function buttons at top of screen are not labled.Even there are 3 permanent errors on dashboard, your app doesn't read them.

9. with wifi dongle it shows it being connected, but it just keeps telling me to connect scanner.

10. There is no support that I could find for Hybrid system functions like traction battery state of charge, battery/inverter temperature, or power flow.

11. I didn't notice the "Play/Pause" icon on the live data screen.

1. Fix Piston Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Piston: Restarting the app will resolve most errors.
2. Update the Piston App. Here is how:
   1. On Android goto PlayStore » Search for "Piston" » Open Piston - OBD2 Car Scanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Piston » click "UPDATE".
3. Clear Piston - OBD2 Car Scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from Piston servers.
   1. On Android, goto Settings » Apps » Select "Piston - OBD2 Car Scanner" » click Storage » click "Clear Cache".
4. Check Piston app permissions. If any of these permissions required to use your device's features are disenabled, Piston might not work.
5. Uninstall and reinstall Piston. If nothing else has worked, completely uninstall Piston then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Piston not working

2. Fix Piston Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Piston be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Piston not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Piston may not be able to connect to the Internet when running in the background.