Published by iHeartMedia, Inc. on Dec 19, 2023

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Why should I report an Issue with iHeartRadio for Google TV?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of iHeartMedia, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact iHeartRadio for Google TV image 1 contact iHeartRadio for Google TV image 2

iHeartRadio Customer Insights

1. Love the app itself but this issue is frustrating.it helps me a lot with this app cuz when I hear music I always want to go on iHeartRadio and seconds you get to hear all the songs you wanti use it mostly on the phone, just trying out on tv, not too badunfortunately the app keeps on saying it cant find a connectionamazing I love it it's just what I needed thank you for making this asome app so I give it a five star rating your welcomeinstalled 3 times and never openLove the app it works great for me, Thanks for this.I love listening to this on my TV.

2. Why? Because the G4 has an FM radio? I sideloaded, the app works fine, but it doesn't work with Android Auto.

3. The only problem we have with it is that there is no way to exit the application on my Sony Bravia TV unless I go into Apps and Force Stop the app.

4. I used it with Android Auto in my car for higher Fidelity than AM it FM.

5. :-(love this app and the stations but this suddenly broke on all android tv devices.

6. The icon on my Android Tv is zoomed in.

7. I’ve tried everything and even when deleting and reinstalling it does the same thing.

8. But, the redesigned app is intentionally marked as not compatible with my Moto G4.

9. Should be an easier way to do it in the app.I loved the previous version.

10. i.e. not displaying correctly.

11. So, I have no use for it anymore.

Steps to Troubleshoot & Fix iHeartRadio Issues

1. Fix iHeartRadio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iHeartRadio: Restarting the app will resolve most errors.
  2. Update the iHeartRadio App. Here is how:
    1. On Android goto PlayStore » Search for "iHeartRadio" » Open iHeartRadio for Google TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iHeartRadio » click "UPDATE".
  3. Clear iHeartRadio for Google TV app cache: Clearing cached data will force your app to retrieve the latest data directly from iHeartRadio servers.
    1. On Android, goto Settings » Apps » Select "iHeartRadio for Google TV" » click Storage » click "Clear Cache".
  4. Check iHeartRadio app permissions. If any of these permissions required to use your device's features are disenabled, iHeartRadio might not work.
  5. Uninstall and reinstall iHeartRadio. If nothing else has worked, completely uninstall iHeartRadio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iHeartRadio not working


2. Fix iHeartRadio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iHeartRadio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iHeartRadio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iHeartRadio may not be able to connect to the Internet when running in the background.

Reported Issues