Published by City of Huntington Beach on Jun 14, 2024

Report an issue with MyHB App.
Send the customer service your feedback so they can fix your issue asap.



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Chat with our AppContacter AI Support


Why should I report an Issue with MyHB App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of City of Huntington Beach to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MyHB App image 1 contact MyHB App image 2

MyHB App Customer Insights

1. AndroidDownloaded app today...works great many features (webcams), everything for pets, news releases and more (where to complain etc)Only works sometimes ALWAYS freezing even after sending reports.App takes forever to boot and crashes often.Installed but didn't work.

2. Screen is "grayed" out with pic of pier onlyOnly has screen showing 2 surfers at the beach.

3. No menu.Icons at bottom of screen are only showing halfway.

4. You need to move the "submit" button on the report graffiti page.

5. It falls under the locked back/home banner on a Samsung S10.Not currently working.

6. Samsung S9 plus.Used to work but now doesn't after update.

7. Goes to 1st screen but no options any longer.

8. Wouldn't ever connect.Downloaded to air show broadcast... Wasn't here.

9. Great app for reporting issues.

10. Unable to make report.

11. Doesn't go beyond that.

Steps to Troubleshoot & Fix MyHB App Issues

1. Fix MyHB App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyHB App: Restarting the app will resolve most errors.
  2. Update the MyHB App App. Here is how:
    1. On Android goto PlayStore » Search for "MyHB App" » Open MyHB App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyHB App » click "UPDATE".
  3. Clear MyHB App app cache: Clearing cached data will force your app to retrieve the latest data directly from MyHB App servers.
    1. On Android, goto Settings » Apps » Select "MyHB App" » click Storage » click "Clear Cache".
  4. Check MyHB App app permissions. If any of these permissions required to use your device's features are disenabled, MyHB App might not work.
  5. Uninstall and reinstall MyHB App. If nothing else has worked, completely uninstall MyHB App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyHB App not working


2. Fix MyHB App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyHB App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyHB App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyHB App may not be able to connect to the Internet when running in the background.

Reported Issues