Published by Cisco Systems, Inc.

Report an issue with Cisco Network Setup Assistant.
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Why should I report an Issue with Cisco Network Setup Assistant?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cisco Systems, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Cisco Network Setup Assistant

1. Cisco Network Setup Assistant is used to connect devices securely to networks utilizing Cisco Identity Services Engine. Please deny enroll. cisco. com on WLC so that the app can detect the ISE server.

2. Starting from Network Setup Assistant version 1. 2. 0. 42, there will be a prompt for user and CA certificates on android mobiles > 4. 3 too like older versions (android < 4. 3).

Cisco Network Setup Assistant Customer Insights

1. I can't connect my new phone to my school's wifi, even though it worked last year.Still doesn't seem to support Android 9.0. Even when it does work with older phones, the app is very dodgy.

2. It works with the older androids but newer ones it never has an option to keep connection so goes around in a loop which means you cannot connect at allWhen Android updated it's OS, this app stops working.

3. Cisco, get your heads out of your asses if write some reasonable code that adheres to Android's APIs so your customers can reliably support BYOD networks with modern devices.app isn't working on pocco f1 devices.

4. Cisco needs to get this fixed ASAP, for being a network business leader, this is disappointing that they have an dropped the ball so far by not having android 9 support.Rubbish and cisco not responding.

5. Now I have upgraded to a new phone which is android 9 and can no longer connect to the network, I need to be able to connect for Webex meetings and wireless AP verification and troubleshooting.

6. When using this application to connect to a secure network, it is unable to download the profile.

7. I use my phone for work and use this app to connect to the secure network to do my job.

8. I think it doesn't support android version 9.

9. it doesn't download necessary files which it is supposed to download to connenect to the network.

10. Clearly the app is not working and I can't provision my work devices because this app keeps asking if I'm on guest portal which I'm not.

11. Why can't Cisco resolve this?Perhaps this method worked years ago but this does not work at all now.

Steps to Troubleshoot & Fix Cisco Network Setup Assistant Issues

1. Fix Cisco Network Setup Assistant Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cisco Network Setup Assistant: Restarting the app will resolve most errors.
  2. Update the Cisco Network Setup Assistant App. Here is how:
    1. On Android goto PlayStore » Search for "Cisco Network Setup Assistant" » Open Cisco Network Setup Assistant » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cisco Network Setup Assistant » click "UPDATE".
  3. Clear Cisco Network Setup Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from Cisco Network Setup Assistant servers.
    1. On Android, goto Settings » Apps » Select "Cisco Network Setup Assistant" » click Storage » click "Clear Cache".
  4. Check Cisco Network Setup Assistant app permissions. If any of these permissions required to use your device's features are disenabled, Cisco Network Setup Assistant might not work.
  5. Uninstall and reinstall Cisco Network Setup Assistant. If nothing else has worked, completely uninstall Cisco Network Setup Assistant then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cisco Network Setup Assistant not working


2. Fix Cisco Network Setup Assistant Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cisco Network Setup Assistant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cisco Network Setup Assistant not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cisco Network Setup Assistant may not be able to connect to the Internet when running in the background.

Reported Issues