Published by Cisco Systems, Inc. on Oct 22, 2024

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What users are saying

1. The network search function is also pretty clunky - I've needed to transfer a call to a colleague and been unable to locate them by search based on their last name or extension.This app is truly horrible.

2. Also used it on iOS, which is even worse if that's possible.I really want and need this app to work for making calls, but whenever I am on my home network it stops connecting and working.

3. Mostly have problems when others can't hear me in the beginning or middle of a work phone call.

4. What baffles me is that the screenshots of this application in the play store show this feature however it does not exist in the actual application.After making and completing 1-2 phone calls, the app freezes.

5. It produces errors when trying to call like "invalid address format error.". If I were considering buying Cisco, this app alone would be the deal killer.

6. It will also cause the screen to black out sometimes when you're on a call so it's difficult to access other material that you need.

7. I have had several instances where the app is ringing but the screen doesn't recognize that a call is incoming so I can't answer.

8. When switching between a local area network Wi-Fi connection and a wan connection either on the network or via a mobile cellular connection on the Internet, it takes forever to log out and back in.

9. I don't like the fact that anytime you make a change You have to reset it and you lose all of your threading with your messaging.Disconnects randomly for no apparent reason at the worst possible time.

10. If you want to call somebody, you basically have to go through your call history and find their number, but you can't associate a name with the number.

11. ???When connection is good, it's nice, but doesn't last long.This works sometimes but not consistently.

Steps to Troubleshoot & Fix Cisco Jabber Issues

1. Fix Cisco Jabber Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cisco Jabber: Restarting the app will resolve most errors.
  2. Update the Cisco Jabber App. Here is how:
    1. On Android goto PlayStore » Search for "Cisco Jabber" » Open Cisco Jabber » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cisco Jabber » click "UPDATE".
  3. Clear Cisco Jabber app cache: Clearing cached data will force your app to retrieve the latest data directly from Cisco Jabber servers.
    1. On Android, goto Settings » Apps » Select "Cisco Jabber" » click Storage » click "Clear Cache".
  4. Check Cisco Jabber app permissions. If any of these permissions required to use your device's features are disenabled, Cisco Jabber might not work.
  5. Uninstall and reinstall Cisco Jabber. If nothing else has worked, completely uninstall Cisco Jabber then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cisco Jabber not working


2. Fix Cisco Jabber Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cisco Jabber be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cisco Jabber not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cisco Jabber may not be able to connect to the Internet when running in the background.

Reported Issues

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