Contact Cielo Home Customer Service

Why should I report an Issue with Cielo Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cielo WiGle Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With AI-backed thermostats and intelligent integrated climate control, Cielo is set to revolutionize the HVACR industry by prioritizing energy savings without compromising comfort.

2. Cielo provides smart climate control solutions for both ducted and ductless HVAC systems.

3. Our ducted controls include smart thermostats, which support central HVAC systems, providing a comprehensive solution for all your climate control needs.

4. Zone Control: Group multiple Cielo smart thermostats into a zone for personalized temperature control and manage all of them with a simple tap.

5. Eco-Friendly HVAC (Integrated Controls): Reduce reliance on fossil fuel-based heating systems by auto-switching between your residential HVAC systems using Cielo Linked.

6. Compatibility: Cielo ductless smart products are compatible with any ductless air conditioner or heat pump that has an IR remote controller.

7. Our range of smart climate control products is designed to do just that – helping create a mindful and better home climate.

8. Our app is loaded with a huge array of next-gen smart features, carefully designed to add convenience to your life while saving energy.

9. This has been a major factor in our success, propelling the company to win several accolades, including Inc. 5000, Deloitte’s Technology Fast 500, AHR Expo Innovation Award, and being ranked among America’s Best Home and Garden brands by Newsweek and Statista.

10. Our prime focus is to maximize comfort and ensure better energy savings for homes and businesses.

11. Global Control: Control your cooling or heating from anywhere in the world. 7-Day Scheduling: Set daily or weekly schedules to run your air conditioning based on your routine.

1. During the summer I may have to switch back to Nethome.Set up needed a phone call to customer service, because it would not allow me to pair with the control via the control's buttons, and in the manual mode it didn't have the model of my Samsung remote on the list.

2. (You can make wifi network visible to connect but when making it not visible after connecting, it will lose it's connection.) I feel the features listed should be standard and are not out of the ordinary.

3. Stay far away from these guys.I got this for the smart things compatibility, but otherwise the app is essentially a copy of the nethome app you get when using one of the $20 USB wifi adapter you can install in most units.

4. One more improvement they could make is allow entering a hidden Wi-Fi SSID, not just selecting from a list of visible ones.This app "just works".

5. I took away a star for the lack of control over the "wide vane" (side to side) fins on my Mitsubishi mini split.

6. LED light comes on when it is anything happens to the unit (on, temp adjust, swing adjust, etc) and there's no way to turn the LED off permanently so you can sleep undisturbed.

7. Update app to provide these features and I will update this review."Swing" button no longer works.

8. Every time you press any button it beeps loudly, disturbing your partner when she's asleep and you're just trying to adjust the temp.

9. It has an easy interface, it works with my Honeywell portable air conditioner, and it supports all of the features that the AC supports itself.

10. It also needs to be refreshed frequently to show you the current status of your devices.Started out working fine.

11. Usual annoying corporate roll out with bad documentation.Slow app, Thermostat takes nearly a minute to respond to any touch controls.

1. Fix Cielo Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cielo Home: Restarting the app will resolve most errors.
2. Update the Cielo Home App. Here is how:
   1. On Android goto PlayStore » Search for "Cielo Home" » Open Cielo Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cielo Home » click "UPDATE".
3. Clear Cielo Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Cielo Home servers.
   1. On Android, goto Settings » Apps » Select "Cielo Home" » click Storage » click "Clear Cache".
4. Check Cielo Home app permissions. If any of these permissions required to use your device's features are disenabled, Cielo Home might not work.
5. Uninstall and reinstall Cielo Home. If nothing else has worked, completely uninstall Cielo Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cielo Home not working

2. Fix Cielo Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cielo Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cielo Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cielo Home may not be able to connect to the Internet when running in the background.