Contact MRCOOL SmartHVAC Customer Service

Why should I report an Issue with MRCOOL SmartHVAC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cielo WiGle Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MRCOOL SmartHVAC App works with MRCOOL Smart Controllers to convert MRCOOL Air Conditioners & Heat Pumps to smart ones.

2. You can control your MRCOOL ACs through your smartphone or simple voice commands (our smart controllers are Alexa & Google Home enabled).

3. You can set intelligent temperature based triggers for your air conditioners by using the ‘Comfy’ feature under ‘My Rules’ section of the app.

4. Our smart controllers work with this App to help you convert your existing or new ACs to smart ACs.

5. You can set weekly schedules for your air conditioners, monitor usage history, set air conditioning action in relation to your locations, see the air filter status of your AC and lot more.

6. You can automatically turn the air conditioner or heat pump OFF when you leave the premises and start to cool/heat once you arrive as per your settings.

7. It helps you automatically change your AC settings if room temperature goes above or falls below a pre-set value.

8. It figures out when you're at home and when you're out and adjusts the settings to provide comfort and energy savings.

9. These DIY controllers are extremely easy to setup.

10. This App gives you complete control of your heating and cooling.

11. Comfy lets you set triggers to personalize the operation of your AC.

1. I tried turning the units to auto mode at night but as soon as they switch over, they start blowing cold air when they are 4 degrees above the set temp.They do have a random issue where the app UI keeps changing back as you're using it which makes using it not enjoyable.

2. It has some nice features though but is difficult to use them as they're not right enough to deal with enough - such as if you want it to go on at 78 degrees in cooling and off at 74 then on heat when under 70 and off at 74 - its like pulling teeth :/ Keep on trying, keep on having pain lol.Pretty severe bugs in app that make the AC not work as it is programmed to.

3. When the units are in heat mode, my kids room will be 7-8 degrees above the set temperature and it will still be blowing hot air.

4. When I make a change to my scheduled setpoints, I have to toggle them on and off after making any changes, otherwise it will continue to use previous setpoints.The wifi feature is nice.

5. Sometimes you have to play with the schedule if you don't want the fan blowing at a super low speed when the unit isn't needed.It works, mostly, but could be way better if the developer put just a little effort into it.

6. When I toggle off my scheduled setpoints and want to switch to manual control, it continues using the scheduled setpoints.

7. It's a great idea & addition to the mini split, but if you don't want to put in the slightest effort to increase stability, reliability, and compatibility then at least make it open source.

8. Units will either stay on or not turn on when scheduled, the thermostats on the head units seem to be inaccurate and don't seem to do much.

9. I sent you guys feedback directly regarding the lack of options for the comfy mode, etc, I hope you guys will give it review.The app and wifi module is VERY unreliable.

10. It also will often cool several degrees beyond the set point making the room very cold and wasting energy.

11. The AC itself has a few quirks: Sometimes you have to set the temp a little higher to get the room to heat up faster on heating mode.

1. Fix MRCOOL SmartHVAC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MRCOOL SmartHVAC: Restarting the app will resolve most errors.
2. Update the MRCOOL SmartHVAC App. Here is how:
   1. On Android goto PlayStore » Search for "MRCOOL SmartHVAC" » Open MRCOOL SmartHVAC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MRCOOL SmartHVAC » click "UPDATE".
3. Clear MRCOOL SmartHVAC app cache: Clearing cached data will force your app to retrieve the latest data directly from MRCOOL SmartHVAC servers.
   1. On Android, goto Settings » Apps » Select "MRCOOL SmartHVAC" » click Storage » click "Clear Cache".
4. Check MRCOOL SmartHVAC app permissions. If any of these permissions required to use your device's features are disenabled, MRCOOL SmartHVAC might not work.
5. Uninstall and reinstall MRCOOL SmartHVAC. If nothing else has worked, completely uninstall MRCOOL SmartHVAC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MRCOOL SmartHVAC not working

2. Fix MRCOOL SmartHVAC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MRCOOL SmartHVAC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MRCOOL SmartHVAC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MRCOOL SmartHVAC may not be able to connect to the Internet when running in the background.