Contact CellGate Customer Service

Why should I report an Issue with CellGate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gouldin Technologies LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our solar- and AC-powered system packages contain everything you need for remotely controlling automatic and manual gates, and the system's camera options help ensure you receive photos of all gate activity directly to your mobile phone.

2. Built specifically for use with cellular networks and the internet, the CellGate system allows you to monitor and control access to your property 24 hours a day, directly from your mobile phone or any internet connection.

3. By simply logging in to your online CellGate account, you can create and customize an unlimited number of access codes and maintain a detailed historical record of all gate activity, including photos.

4. The CellGate Access Control and Monitoring system lets you control who enters your property and when—from any location, at any time.

5. This Application is designed and intended for the sole use by CellGate Access Control and Monitoring Subscribers.

6. No matter where in the world you happen to be, when a visitor arrives you will receive text, email or voice alerts to your cell phone.

7. Notice: You NEED an account with CellGate before you can use this application.

8. Then simply send an open command to any gate anywhere in the U. S.

9. Working with manual or automatic gates and powered by solar or AC, the CellGate system can operate in a variety of environments such as Farms and Ranches, Oil and Gas Sites, Residences, Deer Leases and Self-Storage Facilities.

1. For example when phone is unlocked and a call comes in, if you hit "answer"on the heads up notification it will answer the call but the app doesn't come to the foreground and there's no way to let the person in.Even after giving all the permissions it asked for, it still asks for permissions.

2. Hitting "I'm sure" does nothing but make the pop up appear again, I have to hit cancel, then sign in again since the pop up interrupted the sign in processI have to do five steps including to pretend to go to app settings, just to get a gate to open.

3. There is no option to allow video calls.Unusable, says it needs permissions, doesn't specify which, but also has all permissions.

4. Having to open the app, login, clear the pop up, login again, then open my residence, then hitting the open gate button is entirely too many steps.Edit: Doesn't work at all now.

5. I don't want to accept video or audio calls.Ever since the last update I get a call but the app never opens, yet I hear the sounds from the gate.

6. Contacted cust service, and all they would say is, "Call your phone manufacturer."Even after giving all the permissions it asked for, it still asks for permissions.

7. I just want to use it to unlock the gate but it wants to force me to give it literally every permission, every time I open it.

8. I get a notification from the app, saying that it needs some permission to accept video calls, but it won't tell me what permission it needs.

9. Unusable, I hope my apartment complex can get a refund.App states it can't receive video and asks for permission every time.

10. Hitting "I'm sure" does nothing but make the pop up appear again, I have to hit cancel, then sign in again since the pop up interrupted the sign in process.

11. Constantly ends up in a state where someone calls into the gate and the app won't open to let them in.

1. Fix CellGate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CellGate: Restarting the app will resolve most errors.
2. Update the CellGate App. Here is how:
   1. On Android goto PlayStore » Search for "CellGate" » Open CellGate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CellGate » click "UPDATE".
3. Clear CellGate app cache: Clearing cached data will force your app to retrieve the latest data directly from CellGate servers.
   1. On Android, goto Settings » Apps » Select "CellGate" » click Storage » click "Clear Cache".
4. Check CellGate app permissions. If any of these permissions required to use your device's features are disenabled, CellGate might not work.
5. Uninstall and reinstall CellGate. If nothing else has worked, completely uninstall CellGate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CellGate not working

2. Fix CellGate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CellGate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CellGate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CellGate may not be able to connect to the Internet when running in the background.