Contact Cabify Customer Service

Why should I report an Issue with Cabify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cabify to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cabify for your day-to-day trips, Taxi to get there as soon as possible, or Delivery to receive what you want. 🚘 Carbon neutral trips.

2. Whether you want to move around the city in a cab, order private car rides or send your things from one area of the city to the other, Cabify is your transportation and mobility app.

3. All users - drivers and passengers - must travel with face masks, the cars and cabs are cleaned and ventilated frequently and have a divider panel. 🚘 The safety of your trips is our priority.

4. Order your taxi driver in cities like Bogota, Lima, Madrid or Buenos Aires and start enjoying more transportation options with the leading taxi app: car rides, motorcycle deliveries, airport cabs, and more.

5. Indicate where you are located and select your destination, as well as the type of transportation you want to use: Cabify, cab or delivery. 2.

6. Want to use Cabify for drivers and become a taxi driver?

7. Cabify, the safe transportation option for your trips.

8. At Cabify we have the most selective criteria accepting car or cab drivers. 🚘 No surprises.

9. Open a corporate account to have a large fleet of cars and cabs available for your company's trips and deliveries.

10. They will be able to see which taxi or car you are in, which driver you are with, and even where you are in your trip. 🚘 Easy to use.

11. Our drivers will take what you want from one place to another in their cars or motorcycles. 🚘 More options for you.

1. Main issues: - Cost, rides are about twice as expensive as just getting into a taxi - Integration in Google Maps directions always shows a much lower price then what you get once you get to the app - Contact forms are buggy and not easy to use when needed, don't render well on mobile phonesDownloaded this app for use in Spain, as uber and bolt didn't show much availability.

2. The customer service does help but takes forever to refund you the rides that the driver cancelled but charged you.

3. Same as other complaints, I noticed the pick time changes when actually engaged & estimate price from Google map changed to a higher fee when it takes me to the app due to inclusion of "higher demand fee" which was always regardless time of the day.

4. The SMS wouldn't come (I'd get an error message that it couldn't be sent) and when I tried to use my email, it wouldn't accept the password (no error messages, nothing; it was long enough, the button would be frozen if it was too short, and I tried random letters signs and digits, no luck).

5. After the very-not-helpful customer "service," we tried to look up our coupon to see if we had missed the small print.

6. We waited and watched as the driver flew past us on a 1 way construction zone, and the pickup time instantly jumped to 18 minutes.

7. The first time I ordered a ride, the app spent about 15 min looking for a driver, until I gave up and just walked.

8. I've been trying to solve an overcharge issue for over a week now, they keep taking payment from my bank account (without my permission) and refunding random amounts.

9. Reported the issue to Customer service and tried to connect with them several times.

10. I thought it meant I had it reserved, but it didn't.First of all it's normally impossible to get a ride for very long time.

11. In the end I had to use a different service.Can't activate account on new phone, I never sends activation code.

1. Fix Cabify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cabify: Restarting the app will resolve most errors.
2. Update the Cabify App. Here is how:
   1. On Android goto PlayStore » Search for "Cabify" » Open Cabify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cabify » click "UPDATE".
3. Clear Cabify app cache: Clearing cached data will force your app to retrieve the latest data directly from Cabify servers.
   1. On Android, goto Settings » Apps » Select "Cabify" » click Storage » click "Clear Cache".
4. Check Cabify app permissions. If any of these permissions required to use your device's features are disenabled, Cabify might not work.
5. Uninstall and reinstall Cabify. If nothing else has worked, completely uninstall Cabify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cabify not working

2. Fix Cabify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cabify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cabify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cabify may not be able to connect to the Internet when running in the background.