Published by Blackboard Inc. on Mar 14, 2024

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Why should I report an Issue with Blackboard Learn?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Blackboard Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Blackboard Learn

1. Note: This application functions as a collaborative tool between our app software and your institution's Blackboard Learn server.

2. Blackboard cannot guarantee that the content created by instructors or other users will be compatible with this app.

3. If you have any questions or comments use the in-app feedback to help improve the application.

4. An app that helps you stay up-to-date with everything in your course. We love feedback!

5. Welcome to Blackboard's mobile solution.

6. Access must be enabled by your institution.

7. Features and functionality may at times be limited if your institution has not updated the appropriate software or experiences server outages.

Blackboard Learn Customer Insights

1. However, it doesn't display images, links to documents often don't work or don't show up, and links to reading and assignments often appear in tiny text that's hard to read and i have better than 20/20 vision.

2. You are not able to see any links or details about the assignments or anything, you can not see any media files, and the email function is no longer supported which is a very important part of blackboard.

3. Ever since it updated early last month I have had so many issues with using it that I've had to just stop using the app all together and have had to stick to using blackboard on my laptop.

4. The app's okay, but these errors make working on the go harder.Garbage. Pressing notifications takes you to a blank screen, every single time (I want even getting notifications till maybe two weeks ago).

5. If the instructor sends a message to the whole class (not an announcement), you have to access a desktop or laptop in order to see messages in blackboard.

6. I hate blackboard, but I guess when you own the market you can stop trying.My experience with this app has been trying to say the least.

7. That said, I was able to use this as a means of staying up to date with my classes and access my course documents from my phone, which I appreciated.

8. I haven't been able to check progress or assignments due in a reliant manner.

9. YOU NEED TO FIX THESE ISSUES AND STOP JUST IGNORING THE STUDENTS FORCED TO USE IT.I mean, I'll use it, because it's easier than pulling out my laptop.

10. Most of the time I do not receive notifications of new assignments, & a majority of the assignments can not even be completed in the app.

11. I wish it had a more robust PDF interface and toolset.The app does not work super great for my school's curriculum.

Steps to Troubleshoot & Fix Blackboard Learn Issues

1. Fix Blackboard Learn Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Blackboard Learn: Restarting the app will resolve most errors.
  2. Update the Blackboard Learn App. Here is how:
    1. On Android goto PlayStore » Search for "Blackboard Learn" » Open Blackboard Learn » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blackboard Learn » click "UPDATE".
  3. Clear Blackboard Learn app cache: Clearing cached data will force your app to retrieve the latest data directly from Blackboard Learn servers.
    1. On Android, goto Settings » Apps » Select "Blackboard Learn" » click Storage » click "Clear Cache".
  4. Check Blackboard Learn app permissions. If any of these permissions required to use your device's features are disenabled, Blackboard Learn might not work.
  5. Uninstall and reinstall Blackboard Learn. If nothing else has worked, completely uninstall Blackboard Learn then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Blackboard Learn not working


2. Fix Blackboard Learn Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Blackboard Learn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Blackboard Learn not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Blackboard Learn may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel my free trial and delete my account

    — by Joshua Nwankwo 1 year ago