Contact Music Editor Customer Service

Why should I report an Issue with Music Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pony Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Again it's really an amazing appIt's a good app, but there are WAY too many ads! Seriously, every time you tap on an option on how you want to edit the audio, an ad plays, then when you go to view it, an ad plays! Please fix that! Also, when I'm boosting the volume of the audio, can you add a feature where you can hear what it will sound like before you save it? I hate having to save it only to realize that it wasn't loud enough for example.

2. Download something else, and don't waste your time with this.Easy to use app that gets the job done! Couple things I found... it randomly skips or stops playing the song while editing.

3. The features are great and easy to use, it seems to put almost everything in one place so you don't have to run around to multiple apps to edit your audio.

4. Then every song I tried to trim after that would only give me 3-7second of the song to use because your adds were stopping the song from loading into the application (which I believe was purposefully done so that we would all HAVE to purchase the Pro version).

5. Example, I need to trim something down to 00.55.25 to improve the flow of the song but the app limits it to .55 or .56 which are both too short and too long respectively.

6. But, When an ad pops up and you have already had your trimming place, it resets and you have to do it again then another ad pops up and it does the same thing, and you have to do you over and over again.Used to be a five star, now drastically reduced to a one star for the constant bombardment of ads on top of being rendered useless.

7. Something I'm struggling with though is that when you're trying to trim music, you can't trim it at a precise time, it just jumps by second.

8. Need running counter at the point the music is playing, so you can choose the correct spot to stop.

9. My only gripe is that there is an occasional misfunction with the app, in which it attempts to allow me to edit my music.

10. Waveforms do not stretch from left to right on the screen? Especially if it's a short waveform (but also just in general), you can't see what's in the middle of it! And if I try to rotate to landscape view, that view is undone by the ad.

11. Trying to get things loaded way back into my Google Drive is frustrating because I frequently just use streaming apps.

1. Fix Music Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Music Editor: Restarting the app will resolve most errors.
2. Update the Music Editor App. Here is how:
   1. On Android goto PlayStore » Search for "Music Editor" » Open Music Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music Editor » click "UPDATE".
3. Clear Music Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Music Editor servers.
   1. On Android, goto Settings » Apps » Select "Music Editor" » click Storage » click "Clear Cache".
4. Check Music Editor app permissions. If any of these permissions required to use your device's features are disenabled, Music Editor might not work.
5. Uninstall and reinstall Music Editor. If nothing else has worked, completely uninstall Music Editor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Music Editor not working

2. Fix Music Editor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Music Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Music Editor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Music Editor may not be able to connect to the Internet when running in the background.