Contact OpenEMDR Customer Service

Why should I report an Issue with OpenEMDR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JustBreathe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed to help people heal from traumatic or distressing memories, EMDR has helped many people suffering from PTSD, depression, anxiety, and everyday stress.

2. OpenEMDR was created to allow people to explore the benefits of EMDR therapy on their own, and determine if EMDR therapy is right for them.

3. EMDR stands for Eye Movement Desensitization and Reprocessing.

4. This tool is not a replacement for professional therapy, and users are encouraged to consult with a trained therapist to get the full benefit of EMDR.

1. Processing should only be done in conjunction with a real time therapist in person or online.Great customisable app for visual EMDR only no sound .responsive developer and some instructionsI'm not sure what I'm telling myself while this eyemovement is happening.

2. It leaves me feeling peaceful and able to plan how to work towards clarity.As an EMDR therapist, I believe this can work in landscape mode and speed and length of processing time are individually determined by client and therapist.

3. As a certified EMDR therapist, this being available would greatly increase its clinical application and can support people where using your eyes is not possible.

4. Appreciate this being a free app to help deliver EMDR therapy and that there are some different coloured and shaped themes available.

5. I was hoping it would offer a bilateral sound function, as I think that would be more useful as for eye movements I feel there are better ways to administer those than with a phone app.Love the app, nice and simple.

6. The short sessions help me to put aside my distressed feelings about an event and help me to move forward in my thoughts without being stuck so much.

7. My psychologist uses it on her tablet and it works fine, but it doesn't work on my phone.

8. If this was done it would be fantasticI have done EMDR with a therapist.

9. However I found the app a bit basic, I did like the delay before the shape starts to move and the way one has to stop and start it.

10. I would like to tell more details and resolve this issue with the developer if possible.

11. :)I feel this app needs strongly to add sound options also.

1. Fix OpenEMDR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenEMDR: Restarting the app will resolve most errors.
2. Update the OpenEMDR App. Here is how:
   1. On Android goto PlayStore » Search for "OpenEMDR" » Open OpenEMDR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenEMDR » click "UPDATE".
3. Clear OpenEMDR app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenEMDR servers.
   1. On Android, goto Settings » Apps » Select "OpenEMDR" » click Storage » click "Clear Cache".
4. Check OpenEMDR app permissions. If any of these permissions required to use your device's features are disenabled, OpenEMDR might not work.
5. Uninstall and reinstall OpenEMDR. If nothing else has worked, completely uninstall OpenEMDR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenEMDR not working

2. Fix OpenEMDR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenEMDR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenEMDR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenEMDR may not be able to connect to the Internet when running in the background.