Published by Nova Water on Oct 3, 2024

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Why should I report an Issue with مياه نوڤا - Nova Water?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Nova Water to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About مياه نوڤا - Nova Water

1. Now in a mobile app, Nova Water is here to serve you the best. • The Nova Water app will enable both existing Nova customers and new customers to easily order from the available range of products; Standard, Glass, Big Format that suits the needs from households to offices. • You can now order packages in a box in a pack of 6, 12, and 24 bottles in the standard range. • Easy to use interface and a convenient method of placing and tracking the delivery. • Exclusive feature: 'Hydration Partner' that will help Nova Customers to track their daily water intake. • For Nova customers, Hydration Partner sets personal reminders to maintain a healthier lifestyle.

2. Nova Water Mobile Application Nova natural drinking water has established itself as a true leader in the bottled water industry in the kingdom of Saudi Arabia by pioneering in it's natural source of water, plant, and nation-wide distribution.

3. Nova natural drinking water is the sole and primary product of Health Water Bottling Co. Ltd.

4. Nova Water is here to provide its valuable customers, not just with water, but also with additional benefits.

5. That is Nova Water for you.

6. The purest water from Saudi Arabia packaged in a bottle.

7. The company was founded in 1973 and it maintained its quest to always be innovative and capitalizing upon over 40 years of experience within the bottled water industry.

مياه نوڤا Customer Insights

1. I strongly recommend it.Although the water is a better taste than other peers unfortunately the company price is higher than when you buy it from other water storeWhat is the main purpose of this App? I think to let customers to order from it 🤔 but there is no response to your orders, do you believe that, I request twice with no response for months now.

2. I have placed an order 20 days ago and never got delivered, and when you call their unified number it's always busy, how on earth is a unified number busy.

3. I wish there were promotional deals such as other companies, or we can use qitaf points to benefit.Doesn't work at all the second i open it it froze and i can't click anything.

4. Trust me, It is better to remove it from the store to save your image.Unable to update the application! It keeps saying the version is outdated and when you go to renew it, you find it ready to open.

5. Why would you need to authenticat my cell phone?!! You can call me once while delivering and thats it.... Especially if your app is that poor! Don't over reach to something you can't do!!!!I requested through the website, because the app doesn't work.

6. There is no communication from the company as to when they will deliver and no contact details to call and follow up on the order.

7. Again, you open it and you get the same message so unable to update and unable to order.

8. You can not order if your place is not available in the menu although I live in proper area where Nova delivery is available.

9. My phon is red magic 7 .. but i think its because of my location when it detect where i am it stop running.. am in Saudi Arabia in RyadhI normally don't write negative feedbacks, but this one really gets to me.

10. Terrible and keeps changing for no reason!!!this is my 1st order, this is a trial order for me.

11. 4) Although there was a language barrier with the driver, but they are so cooperative, just keep contact we them and make sure they give you the same liters if bottles, mistakes can be happened.

Steps to Troubleshoot & Fix مياه نوڤا Issues

1. Fix مياه نوڤا Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart مياه نوڤا: Restarting the app will resolve most errors.
  2. Update the مياه نوڤا App. Here is how:
    1. On Android goto PlayStore » Search for "مياه نوڤا" » Open مياه نوڤا - Nova Water » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for مياه نوڤا » click "UPDATE".
  3. Clear مياه نوڤا - Nova Water app cache: Clearing cached data will force your app to retrieve the latest data directly from مياه نوڤا servers.
    1. On Android, goto Settings » Apps » Select "مياه نوڤا - Nova Water" » click Storage » click "Clear Cache".
  4. Check مياه نوڤا app permissions. If any of these permissions required to use your device's features are disenabled, مياه نوڤا might not work.
  5. Uninstall and reinstall مياه نوڤا. If nothing else has worked, completely uninstall مياه نوڤا then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing مياه نوڤا not working


2. Fix مياه نوڤا Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make مياه نوڤا be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to مياه نوڤا not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, مياه نوڤا may not be able to connect to the Internet when running in the background.

Reported Issues