Contact NOLA.com Customer Service

Why should I report an Issue with NOLA.com?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Advocate to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get the latest New Orleans area news, weather, sports, jobs and entertainment info on your Android device with The Times-Picayune.

1. Not something I'd post about, but there's no feedback or help link in the app, which I find really irritating.Great news info on the go with notifications instantly.The search function does not work.

2. definitely need one of the other new Orleans media outlets to supplant these guys.Like previous reviewers I am having problems viewing photos for articles.

3. When I click on a news alert, it does not bring me to the related news article.

4. Uninstalling and going to try WWL - I need a dependable local news appAs I successfully log into nola, I'm unable to place an add due to having to do another log in of which is unsuccessful.

5. Searching for keywords in the alert does not locate the news article.

6. now i can see the pictures but can't read the articles because the words are superimposed over each other.

7. Other than that it's a great app.Love the simplicity of the app design, but would love to see more in depth reporting as well as coverage of so many more stories than what's offered.

8. for over a year, i could read the articles but not see the pictures affiliated with them.

9. It's good, but could be a bit more thoroughUsually this is a useful and legible app, but lately all the articles are black and unreadable.

10. It does a content refresh then goes to the home page.

11. Everytime you open this app, a content refresh pop up covers entire screen.

1. Fix NOLA.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NOLA.com: Restarting the app will resolve most errors.
2. Update the NOLA.com App. Here is how:
   1. On Android goto PlayStore » Search for "NOLA.com" » Open NOLA.com » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NOLA.com » click "UPDATE".
3. Clear NOLA.com app cache: Clearing cached data will force your app to retrieve the latest data directly from NOLA.com servers.
   1. On Android, goto Settings » Apps » Select "NOLA.com" » click Storage » click "Clear Cache".
4. Check NOLA.com app permissions. If any of these permissions required to use your device's features are disenabled, NOLA.com might not work.
5. Uninstall and reinstall NOLA.com. If nothing else has worked, completely uninstall NOLA.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NOLA.com not working

2. Fix NOLA.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NOLA.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NOLA.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NOLA.com may not be able to connect to the Internet when running in the background.