Contact MOVE motorize blinds & shades Customer Service

Why should I report an Issue with MOVE motorize blinds & shades?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Teptron AB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MOVE works with: vertical blinds, venetian blinds, roller shades, pleated blinds or any other type blinds or shades with cord, cord loop or bead chain.

2. Make indoor blinds and shades smart with MOVE devices!

3. MOVE also have buttons for manual control.

4. Control each device individually, create groups, set automations.

5. Regardless of which control option you prefer the experience will be user friendly through and through.

1. This company doesnt reply to email and ignoring their product fault.Won't connect via Bluetooth... Uninstalled and reinstalled app, holding button, restarting phone, restarting Bluetooth, at my wits end and there's no online support - link to FAQ goes to a non functional page.

2. But I had try contacting them and teptron is not admitting the fact that their previous move 1 has a product fault and not helping in replacing it my remaining 3 modules with the new move version 2.

3. I will change to 5 stars when they will enable compatibility with Google home.The previous move 1 version having many problems that's why it's discontinued.

4. Arrrgh!My issue with pairing after reinstalling the app was resolved by holding stop button for couple seconds longer after LED started to blink green, until it turned red.

5. No google support.Works fine with move v2.

6. After a couple updates the application connect very fast to the hardware.

7. Thanks.The app doesn't allow multiple users to control the same blinds.

8. Thanks! They are promising "Google Home" connection.

9. The automations disappeared so now I am unable to modify them or stop them and make new ones.

10. The hardware is excellent quality and it is working properly without any problem.

11. Got 6 openers and they all running smoothly.

1. Fix MOVE motorize blinds & shades Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOVE motorize blinds & shades: Restarting the app will resolve most errors.
2. Update the MOVE motorize blinds & shades App. Here is how:
   1. On Android goto PlayStore » Search for "MOVE motorize blinds & shades" » Open MOVE motorize blinds & shades » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOVE motorize blinds & shades » click "UPDATE".
3. Clear MOVE motorize blinds & shades app cache: Clearing cached data will force your app to retrieve the latest data directly from MOVE motorize blinds & shades servers.
   1. On Android, goto Settings » Apps » Select "MOVE motorize blinds & shades" » click Storage » click "Clear Cache".
4. Check MOVE motorize blinds & shades app permissions. If any of these permissions required to use your device's features are disenabled, MOVE motorize blinds & shades might not work.
5. Uninstall and reinstall MOVE motorize blinds & shades. If nothing else has worked, completely uninstall MOVE motorize blinds & shades then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOVE motorize blinds & shades not working

2. Fix MOVE motorize blinds & shades Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOVE motorize blinds & shades be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOVE motorize blinds & shades not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOVE motorize blinds & shades may not be able to connect to the Internet when running in the background.