Contact Qu-You Customer Service

Why should I report an Issue with Qu-You?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Allen & Heath to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. An Allen & Heath Qu-16, Qu-24, Qu-32, Qu-Pac or Qu-SB mixing console running V1. 9* version firmware, with a suitable wireless router or access point connected to its Network port.

2. The Qu mixer supports a maximum of 8 connections to devices with up to two of these running Qu-Pad and the others running the Qu-You Personal Monitor app or Qu-Control app, which are also available free from the Apple Store.

3. Qu-You is a personal monitor mixing app for the Qu range of digital mixing consoles which provides wireless control of a single mix, including levels and mix processing.

4. The Qu mixer firmware and Qu-You app maintenance version numbers do not need to be identical, for example Qu-You V1. 95 will run with Qu mixer V1. 91.

5. It connects via Wi-Fi to a Qu-16, Qu-24, Qu-32, Qu-Pac or Qu-SB digital mixer.

6. Refer to the Allen & Heath web site for more information and to download the latest Qu mixer firmware.

7. Qu-You V1. 91 for Qu mixers running V1. 9* firmware.

8. Please note that Qu-You does not process or output audio itself.

1. I found this out two days before a school play and I wasn't able to operate the sound remotely during the performance.*****May have found a work around for this android trouble (not working)*** I installed the SQ YOU app from allen & heath thinking it might be new app version.... it wouldn't connect..... but the QU YOU app just started working.

2. 🤣Great app, had to disable mobile data to make it work on newer version of Android, even though my phone was connected to the mixer's wifi.

3. Good luck (This not working on current android issue is becoming a real pain ... up untill that point most qu reviews were flawless .... app creators letting the side down here.

4. You could have all the options in the world but they're useless if you can't apply them to what is probably the most commonly used output.Does not work with current version of android, crashes everytime I try to open.

5. When I connect my phone to the WiFi network it works as intended, but the next time the network comes into range (the next day etc.), it won't connect probably and I have to 'forget' the network and reconnect.Qu-You has always been great and worked pretty well.

6. I use Aux 10 for my board to PC and I don't seem to see that aux in the app.An update would be great, doesn't work on my android phone.

7. Please update.The maker of the app hasn't updated it so it doesn't work on current devices.

8. There is even a disclaimer when you install that it was built for an older android version.

9. Unfortunately it is not working since Android was updated and not much can be done until the developer updates the app.

10. It's great to have a QU Android app rather than just the iOS one.

11. One would think that you would be able to adjust your LR Layer but apparently basic functionality it too much to expect.

1. Fix Qu-You Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qu-You: Restarting the app will resolve most errors.
2. Update the Qu-You App. Here is how:
   1. On Android goto PlayStore » Search for "Qu-You" » Open Qu-You » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qu-You » click "UPDATE".
3. Clear Qu-You app cache: Clearing cached data will force your app to retrieve the latest data directly from Qu-You servers.
   1. On Android, goto Settings » Apps » Select "Qu-You" » click Storage » click "Clear Cache".
4. Check Qu-You app permissions. If any of these permissions required to use your device's features are disenabled, Qu-You might not work.
5. Uninstall and reinstall Qu-You. If nothing else has worked, completely uninstall Qu-You then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qu-You not working

2. Fix Qu-You Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qu-You be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qu-You not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qu-You may not be able to connect to the Internet when running in the background.