Contact CorrLinks Video Customer Service

Why should I report an Issue with CorrLinks Video?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Advanced Technologies Group, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No longer limited to a computer, CorrLinks users can visit with their family/friends incarcerated at most Bureau of Prison women institutions (check with Bureau which facilities allow video visitation) from the convenience of their phone.

2. Per Bureau rules only the incarcerated individual may schedule the video visit, and you have the ability to accept their invitation.

3. Video sessions last 25 minutes, starting at the top and bottom of each hour.

4. CorrLinks users are not charged for video sessions.

5. Video session times are set by each institution, but are generally available every day of the week!

6. For a positive experience it is very important you connect to the video session from a location that has fast and reliable internet access, and that ambient lighting is bright enough for the camera to capture a good picture.

1. I've done that, I even uninstalled the app and reinstalled it and it still doesn't workI give this app 0 stars! Ok it made me put one star or i couldn't even review the app! It is terrible! I ran the stupid test 3 times... and all three times my phones data was much faster than the speeds required to use the app... still it told me my connection was slow! and never let me connect! It is a waste of my time my loved ones time and my loved ones $! Yes the inmates have to pay 6$ per visit! With no refunds available!The instructional has very low volume.

2. It constantly freezes and kicking me out of the system... it's NOT ON MY END... It happens multiple times and with multiple inmates...we are NOT refunded for the time we lost in our video visit or reimbursement of funds to our inmates... it's a very poor service and trying to get in touch with customer service is impossible It's horrible and if there is another app I would recommend it over this one... It starts the time 2 minutes before the video starts and ends 4 minutes before it's due to endNot bad.

3. For goodness sake this should be a simpler procedure for simple communication to loved ones.I can log in and when I do it says you have never tested this computer or internet but I have on 3 different occasions had video visits on my cell phone and on the same internet nothing has changed and when i bypass that part and run the test i end up getting an alert and it says this video session is currently unavailable please try again in a few minutes.

4. I don't think this is an issue with my phone.I had the opportunity to actually use this app yesterday and the video and audio quality are poor and that's just doing the test when you set it up my visit yesterday did not happen because after I had to do that configuration again then it just kept saying that it was trying to connect I never did get to video visit with my girlfriend and the app is the prob.

5. if this is the only way to visit somebody locked up you need to have a better app those visits can make or break a person locked upAs usual corrlinks makes it difficult with setup for video calls and adding premium account.

6. Very poor quality.Usually this app is great! .... but NOT TODAY I'm missing a video call with my wife because the app says it cant connect to corrlink servers.

7. But today I had a video visit and it kept saying check my firewall that it couldn't get connection.

8. It needs a timer on screen that helps countdown as your visit ends! Finally it crashes sometimes as it's testing with the server-it auto rotates which is when that happens.It's always worked somewhat well.

9. Just updated it for the new update and it talks about a "better firewall" now I cant even visit my sister that pays good money for each visit.

10. Using my 4G connection it was one megabyte per second download and 900 kilobytes per second upload.

11. I thought it might be my connection so I tried with wifi or my 5g nothing so then I tried on my iPhone because it tends to work better on there (I'm writing this off android) nope nothing.

1. Fix CorrLinks Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CorrLinks Video: Restarting the app will resolve most errors.
2. Update the CorrLinks Video App. Here is how:
   1. On Android goto PlayStore » Search for "CorrLinks Video" » Open CorrLinks Video » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CorrLinks Video » click "UPDATE".
3. Clear CorrLinks Video app cache: Clearing cached data will force your app to retrieve the latest data directly from CorrLinks Video servers.
   1. On Android, goto Settings » Apps » Select "CorrLinks Video" » click Storage » click "Clear Cache".
4. Check CorrLinks Video app permissions. If any of these permissions required to use your device's features are disenabled, CorrLinks Video might not work.
5. Uninstall and reinstall CorrLinks Video. If nothing else has worked, completely uninstall CorrLinks Video then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CorrLinks Video not working

2. Fix CorrLinks Video Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CorrLinks Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CorrLinks Video not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CorrLinks Video may not be able to connect to the Internet when running in the background.