Published by Pi Community Company on Jul 2, 2024

contact Pi Browser Chat with our AI-based Pi Browser Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pi Browser?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This makes it impossible to get a good picture, and there's no option for uploading an image from my phone! Y'all should be better than this.The app doesn't appear as an option in default browser settings, the wallet isn't attached to any other account, which isn't good thing, also it has a different app publisher than its companion app (pi network) everything needs to be better integrated and thought out, project management needed.

2. I can't get past the loading screen "Welcome to PI Browser." I'm just going to Uninstall the app and also the original one because if this is what I get in the very beginning what does the future look like with the customer service and repair dept for the app? Seems like it's more trouble than it's worth.No bookmark capability.

3. Reach out to me for hire, and I'll be glad to be the project manager of issues and solutions department.Incomprehensible. I went through the checklist, but the button opens the app listing in my Firefox browser.

4. (Really, guys? After all this time?) Selecting Pi Browser from the Pi Network app tries to open default browser first then flits about for a minute and then finally loads Pi Browser.

5. Went back to the checklist, but all I see when I click on anything is the "Sign in to Pi browser" button which takes me to the same app in the play store in my Firefox browser.

6. ThanksI've been trying to complete the KYC verification since it was offered, but they refuse to fix the in-app camera functionality so that my brand new phone can focus.

7. Now, Each time I open it, all it shows is a "welcome to pi browser" meassage; no additional menu, no tabs, nothing.

8. I am unable to complete the process because the app uses the widest angle camera on my phone (galaxy s20) when I try to give a picture of my drivers license.

9. I've taken over a dozen photos of my ID outside of the app and theyve been high quality and easy to read, yet even the highest quality one I've taken in the app isn't good enough for their quality controls.

10. The camera portion of the app is junk, it freezes the camera so that I cannot scan in my ID, then when it does snap a photo it doesn't even attempt to focus.

11. Or if they skipped the automated assessment of the picture and showed it straight to a human there would be no issue.Update: Some voodoo happened and my status is now pending... I'm stunned.

Steps to Troubleshoot & Fix Pi Browser Issues

1. Fix Pi Browser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pi Browser: Restarting the app will resolve most errors.
  2. Update the Pi Browser App. Here is how:
    1. On Android goto PlayStore » Search for "Pi Browser" » Open Pi Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pi Browser » click "UPDATE".
  3. Clear Pi Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Pi Browser servers.
    1. On Android, goto Settings » Apps » Select "Pi Browser" » click Storage » click "Clear Cache".
  4. Check Pi Browser app permissions. If any of these permissions required to use your device's features are disenabled, Pi Browser might not work.
  5. Uninstall and reinstall Pi Browser. If nothing else has worked, completely uninstall Pi Browser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pi Browser not working


2. Fix Pi Browser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pi Browser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pi Browser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pi Browser may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Carl blagbrough

Can you please fix your app that has problems with bugs and glitches also can you bring more updates out more often and fix bugs and glitches and I'm struggling to kyc people because your app is to buggy and to many glitches please fix thanks Carl blagbrough

— 2 years ago by Victor Li

Hello there: I am in the progress of KYC right now, but my Pi Browser can't access to the camera in my iphone although I DID setting for allowing the Pi Browser to access camera many times, and even I called Apple technical service who un-installed the Pi Browser APP and then re-installed it, the issue is still there ----"The access permission was denied......" Please HELP Me out. Thanks a lot.