Published by Advocate Aurora Health on Oct 30, 2024

Report an issue with LiveWell with Advocate Aurora.
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Why should I report an Issue with LiveWell with Advocate Aurora?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Advocate Aurora Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact LiveWell with Advocate Aurora image 1 contact LiveWell with Advocate Aurora image 2

About LiveWell with Advocate Aurora

1. With our new LiveWell with Advocate Aurora Health app, you can manage your health and wellness – as well as everyone who counts on you.

LiveWell with Advocate Aurora Customer Insights

1. Also, finding settings to be able to change things like taking away two-factor authorization (you can turn this annoying thing off y'all) could be a lot easier.

2. Update: It works on my Amazon fire tablet, but still does not work at all on my smartphone.

3. Really hate having to sign in every 2 minutes... Or at all on my password protected phone.Great for keeping track of everything, after the difficult set up process.

4. User interface just doesn't always seem real friendly, tbh.It is nice to be able to communicate quickly with my provider.

5. I used it to check appointments, message my doctor about concerns, reorder prescriptions and check on test results.

6. So, it's still 0% functional.Generally an excellent app, it allows me to see all my medical records, communicate easily with my doctors, set up appointments, and see after-treatment reports.

7. So the app is useless if it isn't going to work on a smartphone.I posted a bad review about two weeks ago... And it's gone missing.

8. WHY?? Because suddenly the password that I always used, that was saved and automatically used each and every time is suddenly not correct? So let me change it instead of locking me out of my own records.Overall, this is a good app.

9. Now suddenly I'm told my account is disabled because I tried to log in too many times!!! I have cancer, I need to see the results of my cat scan, but I'm unable to use this app.

10. Today i found and downloaded to my phone a record of all my medical expenses for last year.

11. The"remember me" checkbox turns white with a very faint checkmark, to signify it's going to remember your username.

Steps to Troubleshoot & Fix LiveWell with Advocate Aurora Issues

1. Fix LiveWell with Advocate Aurora Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LiveWell with Advocate Aurora: Restarting the app will resolve most errors.
  2. Update the LiveWell with Advocate Aurora App. Here is how:
    1. On Android goto PlayStore » Search for "LiveWell with Advocate Aurora" » Open LiveWell with Advocate Aurora » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LiveWell with Advocate Aurora » click "UPDATE".
  3. Clear LiveWell with Advocate Aurora app cache: Clearing cached data will force your app to retrieve the latest data directly from LiveWell with Advocate Aurora servers.
    1. On Android, goto Settings » Apps » Select "LiveWell with Advocate Aurora" » click Storage » click "Clear Cache".
  4. Check LiveWell with Advocate Aurora app permissions. If any of these permissions required to use your device's features are disenabled, LiveWell with Advocate Aurora might not work.
  5. Uninstall and reinstall LiveWell with Advocate Aurora. If nothing else has worked, completely uninstall LiveWell with Advocate Aurora then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LiveWell with Advocate Aurora not working


2. Fix LiveWell with Advocate Aurora Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LiveWell with Advocate Aurora be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LiveWell with Advocate Aurora not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LiveWell with Advocate Aurora may not be able to connect to the Internet when running in the background.

Reported Issues