Contact Hancock Whitney Customer Service

Why should I report an Issue with Hancock Whitney?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hancock Whitney Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s the great service you’ve come to expect from us, delivered on the go. • Login quickly and securely using facial recognition or your fingerprint. • Quickly check your balance on your login screen‒without having to log in. • Turn overdraft authorization on or off (for eligible accounts). • Deposit checks via your smartphone in a few simple steps. • Control how you want to receive your alerts and notifications (texts, emails, etc. ). • Control how often you want to receive notifications. • Pay bills anytime, anywhere via your smartphone. • Transfer money to another Hancock Whitney account or to another bank. • Schedule transfers or set them up as recurring. • Browse available offers, then easily apply or review account features and apply for accounts, or add to cart and open later. • Find nearby Financial Centers and ATMs using your phone’s GPS.

2. Android and the Google Play Store logo are trademarks of Google Inc. , registered in the U. S. and other countries.

3. Minimum system requirements: Android 5. 0 and higher are supported.

4. Our mobile banking app is designed to be personalized, easy, and secure.

5. Or simply search by zip code or address.

6. Zelle®️ and the Zelle®️ related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1. As of the writing , patience has worn very thin and don't care what direction my phone points, just want this damn app to work!!The app worked fine when I first downloaded it, but now, when I click on the app for minutes on in, all I get is the Hancock-Whitney logo.

2. Last time when taking the picture of the check, it kept telling me to "move closer" but any closer and you wouldn't be able to see the whole check.

3. This has happened FOUR TIMES!! At this moment I'm locked out cause of problems with last update.May UPDATE: WOW! I love the update.

4. Now once the patience has worn very thin and the stars have aligned correctly AND your phone is pointing in the right direction, then and only then will the app work properly.

5. This time, it takes the picture with no issue but the picture doesn't upload.

6. If you ever really need to check your balances for some reason, it's almost a guarantee it's gonna not work.

7. As of 2/10/2023: Mobile deposit still doesn't work for me.For the most part it's a good app.

8. And if you are working on it or you know there are issues how about notifying users so we know that you are aware if the problems and fixing them?I've never had as much trouble with any app, ever.

9. I can't log in half the time, each loading screen takes ages only to be told you can't use any of the functions at this time.

10. Front works ok but when you turn the check over to do the back it isn't working right.

11. Now, all I get when I attempt to launch the app, is a solid white screen that has the Hancock Whitney logo on it.

1. Fix Hancock Whitney Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hancock Whitney: Restarting the app will resolve most errors.
2. Update the Hancock Whitney App. Here is how:
   1. On Android goto PlayStore » Search for "Hancock Whitney" » Open Hancock Whitney » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hancock Whitney » click "UPDATE".
3. Clear Hancock Whitney app cache: Clearing cached data will force your app to retrieve the latest data directly from Hancock Whitney servers.
   1. On Android, goto Settings » Apps » Select "Hancock Whitney" » click Storage » click "Clear Cache".
4. Check Hancock Whitney app permissions. If any of these permissions required to use your device's features are disenabled, Hancock Whitney might not work.
5. Uninstall and reinstall Hancock Whitney. If nothing else has worked, completely uninstall Hancock Whitney then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hancock Whitney not working

2. Fix Hancock Whitney Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hancock Whitney be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hancock Whitney not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hancock Whitney may not be able to connect to the Internet when running in the background.