Contact Hancock Whitney BIZ Customer Service

Why chat with our AI Hancock Whitney BIZ Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Hancock Whitney BIZ.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I forgot to mention that I love Hancock as a bank.Fix MOBILE DEPOSIT!! This app was bad in 2018, them was great for about two years and now it won't take mobile deposits anymore.

2. bad customer service.Horrible...it continously give an error messge, invalid information or password or ask for different security questions!!...Frustrating, not able to check balances.

3. Needs to be re-engineered.Hancock whitney holds funds for several days after check is deposited and funds have been paid to them.

4. It came out of the companies account at 230pm on date of deposit... Yet Hancock whitney has a fund's hold on said funds.

5. So I need some help finding out why in the deposit function when I am photoing the check it won't snap the picture of the check.

6. Finally I unistalled the app, restarted my phone and reinstalled it, hoping this would correct the issue... I'm right back at the continual Update loop again.OK, once again I take an update that's supposed to be faster and guess what, it's not.

7. I've been with Hancock for years and used the mobile app for deposits without a hitch, I mean it's all worked very well up until the past couple days.

8. ** 5/26 Update - The developer/bank commented on my negative review below on 5/20, I emailed from the email we use for our banking as requested, no response.

9. It flips right back to the deposit page without taking the picture time after time.

10. Incase someone from Whitney is reading this, I'm on a Samsung S7 and I've never had this problem with any other apps (several of which are financial and require the same finger print to open).

11. It's taking me 10 minutes to deposit 2 checks.This has become the worst app I've ever used in 13 years.

1. Fix Hancock Whitney BIZ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hancock Whitney BIZ: Restarting the app will resolve most errors.
2. Update the Hancock Whitney BIZ App. Here is how:
   1. On Android goto PlayStore » Search for "Hancock Whitney BIZ" » Open Hancock Whitney BIZ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hancock Whitney BIZ » click "UPDATE".
3. Clear Hancock Whitney BIZ app cache: Clearing cached data will force your app to retrieve the latest data directly from Hancock Whitney BIZ servers.
   1. On Android, goto Settings » Apps » Select "Hancock Whitney BIZ" » click Storage » click "Clear Cache".
4. Check Hancock Whitney BIZ app permissions. If any of these permissions required to use your device's features are disenabled, Hancock Whitney BIZ might not work.
5. Uninstall and reinstall Hancock Whitney BIZ. If nothing else has worked, completely uninstall Hancock Whitney BIZ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hancock Whitney BIZ not working

2. Fix Hancock Whitney BIZ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hancock Whitney BIZ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hancock Whitney BIZ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hancock Whitney BIZ may not be able to connect to the Internet when running in the background.