Published by DYMO on Feb 23, 2024

Report an issue with DYMO Connect.
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Why should I report an Issue with DYMO Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DYMO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DYMO Connect

1. Now you can create, save, and print labels from your smartphone or tablet with DYMO Connect.

2. Intuitive design and features like spellcheck and voice-to-text make creating labels a breeze.

3. Quickly customize labels with a wide variety of fonts and images.

4. With DYMO Connect, labelling with your mobile device has never been easier.

DYMO Connect Customer Insights

1. Horrid experience.The Dymo Connect app works fine on Samsung Galaxy Note 4 and iPhone 11 Pro Max, but is buggy on Samsung Galaxy Note 8.

2. Better plan on using your old device until Google abandons the Android version on your old device, and then you'll have two bricks.I wish I would have seen the reviews before purchasing.

3. This app has not been updated since 2017, which means that this app could disappear from the Play Store when Rubbermaid refuses to update it for the latest demands for Android security.

4. Alwys seem to be left hanging reading reviews what device there having the issue/s with.They upgraded several weeks ago, and now it doesn't print any labels at all.

5. Luckily I had an old Android phone (Galaxy Note 4) and the app is working fine there.

6. I am sure there are better products, but as work provides the labeller, I guess I'll have to keep handwriting my labels.What happens when there is ZERO quality control and follow-up.

7. This printer won't work if the WiFi on your phone isn't turned on first before going into the actual app which sucks.

8. I can't get it to work on my OnePlus 8 Pro and I purchase this wireless printer to specifically print from my phone.

9. If I had an old computer with an older version of Windows, I would use that instead.There's a trick to this app once you finally get it connected to your phone but its horrible otherwise if you dont as it won't connect at all.

10. I can see my printer but for some reason the app thinks there are huge lables in there, it wont allow me to select the proper size label.

11. Then, I click on label, then I try and edit the label and enter text, but it keeps freezing and tjt keyboard doesn't come up half the time.

Steps to Troubleshoot & Fix DYMO Connect Issues

1. Fix DYMO Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DYMO Connect: Restarting the app will resolve most errors.
  2. Update the DYMO Connect App. Here is how:
    1. On Android goto PlayStore » Search for "DYMO Connect" » Open DYMO Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DYMO Connect » click "UPDATE".
  3. Clear DYMO Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from DYMO Connect servers.
    1. On Android, goto Settings » Apps » Select "DYMO Connect" » click Storage » click "Clear Cache".
  4. Check DYMO Connect app permissions. If any of these permissions required to use your device's features are disenabled, DYMO Connect might not work.
  5. Uninstall and reinstall DYMO Connect. If nothing else has worked, completely uninstall DYMO Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DYMO Connect not working


2. Fix DYMO Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DYMO Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DYMO Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DYMO Connect may not be able to connect to the Internet when running in the background.

Reported Issues