Contact Pelago Customer Service

Why should I report an Issue with Pelago?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digital Therapeutics to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The library part is a bit superficial though, learning that one might have negative thinking due to low self esteem is pretty much stress inducing... I would rather add practical examples of how one could deal with emotions and stress (e.g. embedded in a real story) and not just plain explanations.I have been using the app for 3 weeks and have semi enjoyed using it.

2. I did it without any patches or gums which I was offered, but if I take essentials 1 lessons in the app, thats more than enough wisdom to help me quit cold turkey.App is limited, kinda buggy.. tried to join a call but was stuck in waiting room, never got connected.

3. I'm really hoping I don't get charged like some others!Quit Genius, Who me Lol 😆 More like everyone who has any bad habits 😜 that needs some fundamental motivation to help on the process of quitting vaping.

4. After using it for an hour or so, I kept having notifications pop up over the page saying that I had to join a subscription of $60/3 months.

5. Great I have quit smoking so am saving money, shown by the app (great that it keeps tabs on this kind of info) but now I have to pay for better features so am no longer saving as much money.

6. I have been trying to cut back/quit smoking for months, and since I wasn't cutting back much on my own I thought I would download an app to help.

7. Today, my second day using it, I woke up to my PayPal account notifying me that I have been charged $60.

8. And I only just started using this thing.I've just started my smoke free journey.

9. I would recommend this for anyone who wants to quit.Dr. David Crabtree is amazing, my counselor Peyton is amazing.

10. After hours of realizing that I couldn't pass it, I decided to stop using it.

11. I would've been fine spending money on something that truly helps me, but I don't think this app is nearly worth $20 a month.

1. Fix Pelago Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pelago: Restarting the app will resolve most errors.
2. Update the Pelago App. Here is how:
   1. On Android goto PlayStore » Search for "Pelago" » Open Pelago » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pelago » click "UPDATE".
3. Clear Pelago app cache: Clearing cached data will force your app to retrieve the latest data directly from Pelago servers.
   1. On Android, goto Settings » Apps » Select "Pelago" » click Storage » click "Clear Cache".
4. Check Pelago app permissions. If any of these permissions required to use your device's features are disenabled, Pelago might not work.
5. Uninstall and reinstall Pelago. If nothing else has worked, completely uninstall Pelago then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pelago not working

2. Fix Pelago Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pelago be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pelago not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pelago may not be able to connect to the Internet when running in the background.