Contact UBox Customer Service

having multiple issues with camera to phone set up. Please call me at 281-536-5681 to walk me through the process. Thank you

Why I can't see actual time at times. Still stuck on last night and its daylight. Won't show or connect. Like its frozen. Not even capturing anything like always does

I pair the camera with app, I make sure about wifi connection, still after a while the door video camera would announce wrong name or password, reset. And I do reset and pair them. Same issue repeats.

Help
My new IP camera is not receiving network please what is wrong

I have my camera all set up and once i uplug it from the charger it stops working. Its brand new and havent even hooked it up. Where is the on switch.

my iCloud for my camera expired and I am trying to pay for a service but my card is not getting accepted.

I've got a smart home video doorbell, barcode number is kjas-v30-wh/ it was working fine then it stopped recording people going by an when people have been to the door who I've missed it doesn't show me who it was.can you please respond as this is the second message I've sent.thankyou.

I have a doorbell, when I fitted it,it worked fine, but now it doesn't record or store info.ive tried going into the different settings, it says 2.99 dollars unpaid,do I to pay for it to work

Please can you advise how to download / share a vidio from the UBox app?
My camera UID Number is :

5407V6DEQKWXYCUPG47Q.

Just got extender light on but no improvement in signal!

bonjour je n'arrive a pas a connecter ma camera a mon téléphone, j'ai le message "aucun appareil détecté"

Hi , my UBox doorbell was working fine from the start , but today the bell doesn’t work no light comes on when I press the button , the camera is working it goes on line no prob it’s paired up with my iPhone ok and the detection of movement is working the red and blue light flashes when someone comes near the door but no lights come on when I ring the bell , it says the batteries are 100

I want to know if i need to have any data on my sim card that i will use in my camera or it works without data.And if it needs data how much of them does it needs on average.Thanks if you will reply to it!

Hi,i just bought an soliom returned webcam,but it seems like is steel pared to rhe firs user,can you help me with this issue?
Thanks,best regards

Why do my camera say on line but won't load until I go out and unplug the wire wait for 10 sec and plug it back in ,, then it works for a week or so then I have to do it again , it's getting old fast help

I paid for cloud service but no videos showing up in the cloud

The app does not seem to function properly. It's as though the calendar, motion director & snapshots are not working properly. I get a notification about weak connectivity lately, but, my internet connection is on point. Nothing has changed. There were no pictures for yesterday & I noticed the date was a day behind. I even received an upgrade of the "latest version," & still, nothing retained.

I have been chrged 3/19 Twice incorrectly threw your Ubox App for 3.99 twice & on 3-1 39.99 for a yrs service of Cloud service to be connected to my UBOX/UBIA app I haven't had service and you can chk theres been no service even since 3-3 You can chk I Didn't even have a cam to since then... Then I finally get a cam to connect to the App on 4-15 it doesnt even Allow me to connect to that yrs worth of storage for when the cam uskng UBox to keep each triggering for 30 days. And Ubox doesng even allow me the option to connect to that service and wants me to pay for a new subscription after a 7 day trial. I want my $ back so i can connect the Cam I just got

I need help turning on my Ubox camera on

Hello I need help setting the doorbell up ..

I purchased two Wyave solar cameras in October 2021 from you via Amazon. They have been working fine until about two weeks ago one of my cameras stopped charging and the batteries went flat. I took the solar panel off with the batteries and recharged it. I then reconnected it to the camera, it worked fine for 4 days and went flat again. It appears my solar panel has failed. How to I get a replacement for it.
Device ID is - CNEPMMRV6LILHPAQYCCA
Model - Q5-WIFI-1

I can not re pair my camera to my phone I can get the qR scan box on my ohone

Good morning from here in Nigeria,

I am unable to view the videos in the cloud storage; immediately I click on it, it shows "service expired, click to renew"

Also, I have 15 cameras and for about 3 days, 13 cameras are indicating offline on my device, what is the issue.

Also, I am unable to view the previous videos, how do I go about it.

I don't have any idea how to pay for my security camera. It says renew ,I go to pay and it only has paypal

Hi iv stop receiving notifications from my ubox doorbell can't seen get any alerts for any passing bye but the camera is is working fine just not get any notifications to my phone

I can't restart my camera with app

My door bell won't connect it keeps saying connect costumer service

The doorbell not connecting

Muy light stopped working and now my camera went offline some time in the last day, i uninstalled the app,logged out, rebooted my router and modem and it didn't work....????

Can't I pay my subscription using mobile money

How well I update my subscription

No Compliants want to add a family member to the cameras but the app doesn't let me do this is there something that I have left off or this doesn't do this can you guide me to get this connected thanks talk soon

Over one year I used security autdoor camera with any problems. Now I have a lot of difficulties. Camera is situated high and I have no possibility to climb up to make restart. Why do do sell such poor quality devices. Please send me new one and I hope I'll use it one year more.

Take this camera. Over one year it works good but now I have a lot of problems.Sent me new one as soon as it is possible.

Since three days now.i can not access my camera

How do I disable chime on outdoor video doorbell

I can’t get my camera set up please help me is there a phone number I can contact

My camera is offline how di get back online

Why my camera is off line.Today I paid 16.99$.

It was not connecting to my phone

I have 2 of these cameras and once i unplug them from the cord it turns off i charged the batteries that came with it over night and it wont stay on for me to install at my door. are these defective or what am i missing

My UBox door bell won’t configure

Hi I purchase a solar security camara V2.2 In August 2021 and stopped working

I need to download & forward all videos in their entirety from 3/14/2022 to Southgate Police Department
Sergeant Dan Johns
djohns@redacted
(859)292-3622

Damica K Harlan
3810 Regal Ridge 3d
(512)834-0185

how to view on iphone from ipad

My camera's just stopped working for no reason they keep showing off line

My video doorbell sends a Solent notification to my phone/iPad. How can I make it ring them audibly?

Camera not connecting to my phone or wifi.

I bought a solar camera last year and it just up and quit. I have boughten another one and when I had it in the house charging and setting it up I plugged the battery pack into my camera that quit and it works. Where do I find the 6 rechargeable batteries to replace the ones in the power pack?

One of my cameras got deleted from my phone how can I retrieve it without the camera

I tried to connect two ubox cameras view on one phone is not working, what can I do to pire the two together

I'm trying to pay my subscription but website has an error

How do I delete clips?

Following the purchase of a Smart Wireless Video Doorbell I am having difficulties in receiving camera footage.

After following the main instructions and downloading the UBox app, despite recognising the QR code the app is unable to connect to the smart device and no picture is being received by the mobile phone.

Please could you advise me on how to resolve this issue.

Yours faithfully,

Mr Bithell

Camera is charged but no picture. It is next to our router.

I can't get the camera to work. It is charged. I have paid for a year, and it is near the wifi router.

Change military hours to regular time on camera

My cam is not connecting with my phone or wifi am reset Multiple time but nothing happened. Only blue and red lights blinked

I don’t have a complaint. I would

I don’t have a complaint. I didn’t order the chime for the inside of the house. How can I order one

I have had fitted one of your bells, and have the app on my phone I need to buy an internal ringer as no one can hear the bell if I am out with my phone, please advise where I can buy one, thanks

Hi! My solar camera cant go into the bleu led blinking mode so I cannot set it up! It stay on the led red mode and stay there! What should I do for it working again?

I've set up my doorbell but ot isn't making a noise on my phone when someone presses the bell

I am still awaiting a response to my previous request!!!! The app keeps saying "request timed out" after trying to pair the phone to doorbell. the bell works but i cannot pair my phone! PLEASE RESPOND!

I reset my CCTV how to setup in again

I have 4G solar camera, during the day light it record and detect but it does not at night!?

Hi my cloud subscription was remove the expiry is until Oct 9 2022 here the paid order number 163378701585224
My UID EZCSF2KWWN4Q25IZHKJQ

I have no recording now going to you cloud service please help to check.. Thank you

I've already paid for my cloud service under my daughter's acct for my main door camera but the cloud video is not working... Already sent email to customer service but no reply at all...pls advice... really fustrating with the ubox apps

I Think my video bell doesn’t work I’m unable to set it up

not reliable sometimes works and sometimes it doesnt also we want to simply store info on sd card we need instructions for just that -not cloud

how can i change the email on my phone .it got a wrong letter?

I need to get my account back I forget my password and I can’t recover because I wrote my account wrong like this( albreiki1993@redacted ), I did ‘come’ and when I need to change my password I can’t because we don’t have gmail account to send and wrote new password, please can u help. Thank you Mohammed Albreiki.

My camera stopped working out of nowhere. The reset button isn't working and the red light is on constant. I have followed the instructions. It just won't work now.

Alarm on door bell keeps going off

My doorbell alarm keeps going off, Device moved alarm. why is this

Hi Even the SIM is working, the camera doesn’t work.. it was working until the balance went off and then I changed the SIM but the camera is not working now

My Ubox won't connect to the internet anymore. It only shows the wifi as saved, the password is correct but it won't connect. I have deleted and reset everything and it still won't connect

How to reset my camera remotely or re add it another time after I delete it by mistake
.itry to add it another time it always give me advice is already added.
Regards

My alarm lets off a siren how do I stop this happening ?

Hi there I’m having issues with the app atm. I can’t connect to my cameras without wifi connnected! As before I will not need wifi but worked fine with 4g . How can we rectify this issue? Cheers Jason

I cannot access Playback recordings because they are stored in a .bin file. Advise

Hallo Ubia
Leider bin ich zu Dumm um mit PayPal zu Bezahlen kann ich nicht mit Visa Karte oder Satoschi App mit Bitcoin Bezahlen?

Wuerde gerne 10 Kamaras in Betrieb nehmen

Mit freundichen Gruessen Peter Oertle

My ubox doorbell working but inside bell not working.

I cannot get app to work as keeps saying it timed out after pairing with my camera doorbell but doorbell says it received pairing information.

Have could storage for a camera that broke and was replaced. Want to transfer the service to the new cam

I am unable to reset my camera, the blue light will not go off or go to blinking mode. When I use the ap I am unable to get a live feed from the camera and I am un able to view the sd card.

I have not had the account activation email to set up my app properly. There is no option to request this email to be resent either. Please can you advise?

Hi, I am having trouble logging into my 4 x 4g cameras.
2 of my cameras I can't ad back on the app. Keeps stating device no found. I have had them connected previously.

The cameras were working perfectly in 2021.

Many Thanks Andrew.

Camera won’t connect to I phone 11 blue light is lite up on camera will scan QR code but won’t connect to device. Camera was working fine before that but went offline and thought SIM card stopped working tried in phone it works. Reset camera and taken case off phone still won’t connect

I want to delete the old email

After the last update, I can't see the camera. It tells me that the camera is online, but the screen is black and I can't change the settings

Hello, I have a 4G camera that runs on solar energy. I have the camera installed in the field, away from home. Often when I log in to the app, the camera is in sleep mode and I can not connect. To connect you always have to travel a long distance to turn it off and on again. When re-enabled, it transfers the image to the ubox app without any problems.

My ubox door camera has an alarm that keeps going off

Hi purchased a subscription and now it’s not recording and saving videos. What is the problem and can you check and tell me what I should do asap please

My camera doorbell only powers on when it's plugged in is the product defective ?

I have purchased a UBox doorbell camera, I have gone through the setup process but when I try to pair the device with my phone I got a message to say it is bound and I need to contact the original user or customer service 2A7IDIKURIDELKLFIV4 3A YB160222 not sure if these numbers mean anything but I need the device reset so as I will be able to use it.
Thank you

After downloading the ubox app on andorid i cannot complete the registration as registration code is not sent. I tried spam, different emails and I just don't receive the email with the code

Good Day
Hello Admin

I paid Already the cloud storage, for two camera front door and back door, for 180days each camera. yesterday i paid why still now showing my record.
please Call 00971561624331

Thank You

Allan

I want to delete my cuda account

Hi
I installed the ubox doorbell but when my mobile phone get the screen off, the ubox belldoor does not work. when I turn on my mobile screen the ubox app has a message "Login has expired, please login again"
How I can hear the bell without login everytime my screen got off.
Thank you

Hi. How do I add a family member? I’ve followed the steps they’ve created an account and I’ve added them on my device, it says they’re added but it’s asking their device to get the camera to scan the QR code on their device but the camera isn’t flashing blue as it’s connected to my phone. How de we actually set it up step by step??