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i-Cam+ Customer Insights
1. The 'in App' purchase is a complete rip-off (they don't tell you about the ongoing costs when you buy the associated camera) - just buy an SD card instead.works great and easy to use.. I purchase 4 cams.. I would like to merge it with Home Assistant..Fantastic being using this for almost 2 to 3 years very good and reliable.The video quality is great and I like how there's no lag whatsoever.
2. The Device works excellent! Really wish enlarged screen had a Battery Meter? Device is 97 FT away from it's WiFi modem, decent picture on SD, but switch to HD and clock skips, picture is choppy.
3. Not ideal for an outdoor camera! It has also stopped sending notifications for "Activity detected".
4. It works well with the camera I purchased.
5. for a long time, but just 3 days ago I buy this same camera for a customer and after installation.
6. Stays at 100% charge so far on a solar camera, and with HD and high sensitivity triggers only around 10 times per day.
7. You see the camera view and all key functions right there on the screen.
8. Also, I can't add a second camera at another property because it doesn't work.
9. I use an SD card, only tricky thing I found in the app is that it has cloud storage on default.
10. This morning I awoke and checked the camera using the app.
11. With 64GB SD card and good mesh WiFi I get coverage around the house.
Steps to Troubleshoot & Fix i-Cam+ Issues
1. Fix i-Cam+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart i-Cam+: Restarting the app will resolve most errors.
- Update the i-Cam+ App. Here is how:
- On Android goto PlayStore » Search for "i-Cam+" » Open i-Cam+ » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for i-Cam+ » click "UPDATE".
- Clear i-Cam+ app cache: Clearing cached data will force your app to retrieve the latest data directly from i-Cam+ servers.
- On Android, goto Settings » Apps » Select "i-Cam+" » click Storage » click "Clear Cache".
- Check i-Cam+ app permissions. If any of these permissions required to use your device's features are disenabled, i-Cam+ might not work.
- Uninstall and reinstall i-Cam+. If nothing else has worked, completely uninstall i-Cam+ then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing i-Cam+ not working
2. Fix i-Cam+ Server issues & Internet Connection
- Check network connection: An unstable Internet will make i-Cam+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to i-Cam+ not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, i-Cam+ may not be able to connect to the Internet when running in the background.
Reported Issues
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Good day
I have an i-cam + camera and I see there are some video clips which were sent from 5am to 19pm. No further than that and it happened for days. I need event that happened at night, mid night till morning from 15th February 23hrs to 16th am.
Kindly advise how I can get them— by Tmakatu 10 months ago -
l have an issue with new product - 4g solar hd camera- i-Cam+. When registering the camera on the app, the app does not scan the qrcode of the i-cam+ camera. The app does not use the camera of the iphone to obtian the qrcode because it does. Not have access to the camera. I have iPhone with iOS 16.7.2.
There is a bug in the app and needs to be corrected.— by Greylingmias@gmail.com 11 months ago -
how can I download at my computr machbook and pc
— by osama 11 months ago -
My solar wifi camera does not record to the SD card when triggered by movement. Yet it sees the SD card , and will record video to my phone Any idea why please ?
— by Rod Cope 1 year ago -
Hello, I have downloaded the app to my phone which is picking up the camera fine. I am now trying to install the app on my laptop but am unable to do so. Can you please instruct me how to view the camera on my laptop?
— by Brett Alan Sprunt 1 year ago -
I need to add one ptz solar camera to existing one but app unable to recognised
— by ebube Godwin ude 2 years ago -
Hello,I have icam bullet solar camera and it refuses to connect to my sky fibre router.ive sit the 2.4from 5g but it refuses to connect ,can you help please ?
— by maurice newhouse 2 years ago -
Our camera video tapes but we are unable to live view.
— by David Hayes 2 years ago -
Power won't turn on but if I used USB it will show light
— by Jim Garcines 2 years ago -
I have I-cam+ cameras and I would like too use some other android App, where I have other IP cameras which are not I-cam type.
For I-cam i can not find type of stream: rtsp over tcp, rtsp over udp, and other. Would you please send me technical data or parametres which I need to configure for example in tinyCam App.
I would like also embed I-cam camera stream in my Home page.
Which video stream IP protocol you are using, are you using H.264 video compression, which port tcp or udp port is using for data stream etc,...
Thank you in advance.
Gorazd Penko
gorazd.penko@redacted— by Gorazd 2 years ago -
I need call 7069342528 Cannot get it to scan barcode
— by Bobby Nichols 2 years ago -
,,,,our 4g camera has worked ok until today, now we cannot see it but it still sends notifications , When we try to open the camera our app goes to the registration page ! how do we resolve please....
— by tony 2 years ago -
Hello, I have a solar camera and would like to add/share to my daughters as family but the app keeps saying "the account does not exist" how do I fix this? Thank you.
— by Kerrie Evans 2 years ago -
Why is one of my cameras offline and the battery is full
— by Sandra G Henriquez 2 years ago -
Cloud service cloud service network not working my money back n I need help to fix ad soon plz
— by Francie jo Lovato 2 years ago -
I’ve re-programmed all my cameras. The last camera is saying it is bound to a different device. How do I unbind this camera so it can be programmed also. You can reach me also at 304-545-6124. I really appreciate any help possible.
— by Charlie Kuhl 2 years ago -
Sehr geehrte Damen und Herren,
ich habe bereits 2 Camera von Ihnen
und eine 3. habe ich noch bestellt
eine Camera hat Nacht ein rotes Bild und flimmert am Tag ist alles ok
habe schon ausgecheckt und neu installiert ohne Erfolg
was kann ich machen
freue mich auf Ihre Nachricht
viele Grüße
Hans Peter Hubrich
Dear Ladies and Gentlemen,
I already have 2 cameras from you
and I have ordered a third one
a camera has a red image at night and flickers am Day ist ok
I've already checked out and reinstalled to no avail
What can I do
I look forward to your message
Best regards
Hans Peter Hubrich— by Hans Peter Hubrich 2 years ago -
Camera not workin
— by Eddie 2 years ago -
I’m trying to add another new WiFi security camera to my home but I can’t get my app to use the camera to scan the QR code. I’m connected to a 2.4 Wi-Fi connection like my other 2 cameras are on but it won’t install my new camera that’s exactly like my other 2.
— by Cord Jacobs 2 years ago -
I have been trying to register an account but the captcha code isn't showing
— by Tony 2 years ago -
hancar,961@redacted is the email l can't access for my password change and my camera is bound and l want it release or please have that account deleted so l can set it up with another account.
— by michael hylton 3 years ago -
My surveillance camera is bound and l am unable to use it and there is a prompt to dele original account or call customer service. The problem is l don't have access to the e email for forgotten password band there is no customer service number listed for the app i-cam+
— by michael hylton 3 years ago -
When I received the camera I installed the app and set it up. It worked. I didn't use it until now. It is online and I don't know how to get it online. Can you help me with that?
— by Barry Petersen 3 years ago -
I have an ip cam on your app and it was set up on another phone now it wont let me set it up on another phone saying it is binded even if i reset it, can you help
— by JAMES WHITMORE 3 years ago
